Sales Operation Analyst
SwiftX Inc.Eastvale, CA
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
1. Position Summary
We are looking for an analytical and execution-focused Sales Operations Specialist based in California to support SwiftX’s rapid commercial growth. In this role, you will serve as the core bridge between Sales/BD, Commercial Strategy, and Regional Sorting Hubs (LAX, EWR, DFW, ORD, MIA, ATL, IAH). You will focus on sales data analytics, competitive intelligence , deal structuring/pricing, and sales strategy enablement,
2. Key Responsibilities
- Sales Data Analytics & Forecasting:
- Build and maintain commercial analytics dashboards tracking daily parcel volume trends, conversion funnels, Customer Acquisition Cost (CAC), Lifetime Value (LTV), and revenue growth across major e-commerce accounts.
- Track client volume fluctuations and forecast capacity demands across regional hubs and linehaul routes.
- Sales Strategy & Competitive Benchmarking:
- Conduct market research and competitive intelligence on U.S. last-mile delivery competitors (e.g., UniUni, Gofo, OnTrac).
- Develop battlecards, sales enablement tools, and pitch materials for BD teams to highlight SwiftX’s key differentiators (7/365 delivery, automated POD verification, zero surcharges).
- Pricing Operations & Deal Structuring:
- Partner with Commercial Strategy to review rate cards, custom tariff quotes, and margin thresholds across delivery zones (Zone 1–8).
- Ensure incoming deals comply with package size/weight limits (Length ≤ 40 in, Sum ≤ 71 in, Weight ≤ 30 lbs) and service terms.
- Sales Operations & CRM Governance:
- Oversee CRM pipeline hygiene, lead attribution, deal stage tracking, quota tracking, and sales commission calculations.
- Optimize sales workflows and customer onboarding SOPs for Strategic Key Accounts (SKA).
- Cross-Functional SLA & Performance Alignment:
- Monitor operational KPIs (ASCAN rate, SLA on-time rate, lost rate, first-attempt success rate) in collaboration with Hub Operations.
- Align pre-sale capacity commitments with regional hub throughput (e.g., LAX automated sorting hub capacity) to ensure seamless execution during peak seasons.
Requirements
- Experience: 3+ years of experience in Sales Operations, Sales Analytics, or Commercial Strategy within Logistics, Last-Mile Express, Freight Forwarding, or E-Commerce Supply Chain.
- Location: Based in California
- Technical & Data Skills: Advanced proficiency in SQL, Excel / Google Sheets (complex modeling, pivot tables), CRM platforms (Salesforce/HubSpot), and BI platforms (Tableau, Power BI, Looker).
- Domain Knowledge: Strong understanding of U.S. domestic parcel shipping, zone pricing structures, DIM weight factors, and cross-border e-commerce platforms (Temu, TikTok Shop, SHEIN).
- Language Skills: Professional fluency in English; bilingual proficiency in Mandarin Chinese is strongly preferred for effective cross-border communication.
Benefits
- Salary:70-90k
- 7 PTO days
- 5 Paid Sick Leave Days
- 6 Paid Holidays
- 401K
- Medical insurance, Dental and Vision Insurance, STD/LTD
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Sales Operation Analyst Jobs at SwiftX Inc.
What is the work location for this position at SwiftX Inc.?
This job at SwiftX Inc. is located in Eastvale, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at SwiftX Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at SwiftX Inc.?
SwiftX Inc. lists this role as a Full-time position.
What experience level is required for this role at SwiftX Inc.?
SwiftX Inc. is looking for a candidate with "Senior-level" experience level.
What benefits are offered by SwiftX Inc. for this role?
SwiftX Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at SwiftX Inc.?
You can apply for this role at SwiftX Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.