Sales Operations Associate (English Speaker)
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Overview
Job Description
Position:
Sales Operations Associate (English Speaker)
Job Description:
Sales Operations Associate
Position Overview:
The Sales Operations Associate, specifically within the RMA Team, focuses on managing the RMA lifecycle and resolving post-sale disputes within a global corporate environment. Their target is to ensure efficient returns management, customer satisfaction, and compliance with company policies. The role involves cross-functional collaboration and efficient on-time communication.
What You'll Be Doing at Arrow?
- End-to-End RMA Management: Own the full return lifecycle, including issuing RMA numbers, tracking incoming goods, and coordinating repairs, replacements, or credits with the suppliers, our integration facility, warehouse and finance teams.
- Dispute & Claim Resolution: Investigate and resolve customer and partner claims related to shipping damages and logistics delays.
- Global Stakeholder Coordination: Act as the primary liaison between international customers, external suppliers, and internal departments (Sales, Supply Chain, Quality, Finance, and Logistics) to ensure timely resolution.
- Vendor Liaison: Coordinate with vendors regarding warranty claims, part replacements, and reconciliation of vendor invoice discrepancies.
- Data Integrity & ERP Management: Maintain accurate records of all return activities and claims in the company's ERP (Oracle) and CRM (Salesforce) systems.
Who are we looking for?
- Education: Degree in Business, Administration, Supply Chain, Logistics, or a related field.
- Experience: 1-3 years in sales operations, customer service, or logistics, preferably in a company selling products and with a specific focus on RMA or claims management
- Languages: High level of English (written and oral).
- Technical Skills: Hands-on experience with ERP systems and proficiency in Microsoft Excel
Key Competencies:
- Communication efficiency
- Detail-Oriented: Precision in data entry and complex problem-solving.
- Resilient: Ability to remain professional under pressure and handle sensitive customer disputes and supplier negotiations.
- Adaptable: Comfortable in a fast-paced environment with evolving tools and priorities.
- Proactive: Strong ability to prioritize urgent tasks and meet strict deadlines.
What is in it for you?
- Full Permanent contract,
- Social advantages: CNSS, CIMR, Health insurance,
- Very good working atmosphere in a team of passionate collaborators,
- Work culture where you can make an impact,
- Dynamic environment with a friendly work atmosphere,
- Interesting career development opportunities in a quickly growing environment,
- Working within an international organization, recognized worldwide in its sector.
- Do you see yourself as our future colleague? If yes - send us your application.
- PLEASE ATTACH YOUR RESUME IN ENGLISH
#LI-YB1
Location:
MA-Casablanca, Morocco (Boulevard Al Quods)
Time Type:
Full time
Job Category:
Business Support
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.