Sales Operations Director

CEL - Critical PowerWilliamsburg, VA

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Overview

Schedule

Full-time

Education

Engineering (PE)

Career level

Executive

Remote

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

CEL Critical Power is seeking an experienced and dynamic Sales Operations Director to lead our US Sales Operations function from our US Headquarters. Reporting directly to the VP of Sales, this role is responsible for managing technical estimating and inside sales team, optimising processes, and driving continuous improvement in estimating accuracy, bid quality, and internal sales support. This is a critical leadership role requiring strong technical and commercial acumen, cross-functional collaboration ability, and a focus on operational excellence to support CEL Critical Power’s growth and commitment to delivering best-in-class critical power solutions.

Commercial Management

Oversee essential vendors in line with Procurement agreements.
Secure appropriate third-party vendors across various product and service categories.
Partner with Procurement to enhance vendor relationships and negotiate better pricing.
Visit vendor facilities to strengthen supply chain ties.
Standardise pricing procedures to streamline the tendering process.
Follow approved pricing protocols to ensure cost stability and minimize risk.

Leadership & Departmental Oversight

Collaborate with the VP Sales US to represent CEL with professionalism.
Lead the US Sales Operations team to success.
Cultivate a high-performance culture that emphasizes accountability and continuous improvement.
Establish CEL as a distinguished provider of Turnkey Critical Power Systems.
Align departmental initiatives with overarching company goals.
Ensure adherence to policies and industry regulations.
Act as a crucial liaison between Sales Operations and other departments to foster collaboration.
Represent Sales Operations in senior management meetings, providing data-driven performance insights.

Management of Technical Sales Estimating Teams

Lead estimating teams across various product lines, ensuring both technical and commercial precision, timely submissions, and high-quality documentation.

Process & Tools Development

Create and refine estimating and quotation templates; leverage automation to enhance efficiency.

Team Development & Training

Design and deliver training programs across product offerings; organize sessions with supply chain partners and facilitate team upskilling.

Inside Sales Team Oversight

Supervise Inside Sales and administrative teams, ensuring effective task allocation and oversight of quotation processes for agreements.

Performance Management & Goal Setting

Set departmental objectives that align with business goals; apply Lean management principles and monitor key metrics.

Process Documentation & Standardisation

Maintain comprehensive process documentation, a training manual, and consistent folder structures for standardisation.

Cross-Functional Collaboration

Collaborate with Sales, Procurement, Business Operations, Project Management, Finance, Engineering, Manufacturing, and Marketing to ensure accurate data and process alignment.

Requirements

Bachelor’s degree in Engineering, Business, or a related field (or equivalent professional experience).
Minimum 10 years of Sales Operations experience in a technical/manufacturing/critical power environment.
Proven leadership experience managing cross-functional teams.
Strong commercial acumen and deep understanding of the electrical or data centre industries.
Familiarity with Lean principles and continuous improvement methodologies.
Proficiency in ERP systems (SAP preferred), Microsoft Office (especially Excel), and CRM tools.
Exceptional communication, organizational, and analytical skills.
High attention to detail and strong commitment to compliance and quality.

Benefits

Competitive salary and performance-based incentives
Health, dental, and vision insurance
401(k) retirement plan
Paid time off and holidays
Professional development and career advancement opportunities
A dynamic and growing team focused on innovation and excellence

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FAQs About Sales Operations Director Jobs at CEL - Critical Power

What is the work location for this position at CEL - Critical Power?

This job at CEL - Critical Power is located in Williamsburg, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at CEL - Critical Power?

Employer has not shared pay details for this role.

What employment applies to this position at CEL - Critical Power?

CEL - Critical Power lists this role as a Full-time position.

What experience level is required for this role at CEL - Critical Power?

CEL - Critical Power is looking for a candidate with "Executive" experience level.

Does CEL - Critical Power allow remote work for this role?

Yes, this position at CEL - Critical Power supports remote work, giving candidates the flexibility to work outside the primary office location.

What education level is required for this job?

The education requirement for this position is Engineering (PE). Candidates with relevant qualifications or equivalent experience may also be considered.

What benefits are offered by CEL - Critical Power for this role?

CEL - Critical Power offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at CEL - Critical Power?

You can apply for this role at CEL - Critical Power either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.