Sales Operations Manager

Arlo Hotels, an independent lifestyle hotel brand, is seeking a Sales Operations Manager based out of the HQ office to support our Manhattan portfolio. This is a portfolio-based operational leadership role designed to strengthen execution, drive process efficiency, and standardize sales workflows across properties.

It is a hands-on operational position responsible for improving booking accuracy, reducing process gaps, and creating structure behind the scenes so Sales leaders can remain focused on revenue generation and client relationships.

The Sales Operations Manager will partner closely with Sales, Revenue, Front Office, and Finance and will report to the Head of Sales.

The role exists to bring consistency, accountability, to how Sales executes across the Manhattan portfolio.

RESPONSIBILITIES AND AUTHORITIES:

• Manage all 5–9 room bookings across NYC hotels

• Support negotiated transient and one-off corporate reservations

• Oversee airline inventory and allocations (Midtown focus)

• Support group rooming list updates after initial Sales & Service entry

• Act as operational escalation point for reservation-related issues

Corporate & GroupSales Support

• Support with new NG and AMB account setup and rate loading

• Track corporate production and support account reporting

• Support group commission tracking and ensure alignment with Finance

• Support follow-up and tracking of Front Desk Referral & Lead Capture leads

• Ensure corporate booking processes are streamlined and consistent

• Coordinate W9 documentation and billing clarifications

• Act as secondary operational point person for group-related reservation issues

• Support month-end reporting preparation for Executive Leadership and Ownership

Airline Segment Oversight

• Manage airline allocations and booking adjustments

• Ensure rate integrity and inventory alignment

• Partner with Revenue when demand shifts require adjustments

Third-Party Reservations Oversight

• Guide the third-party reservations team

• Establish clear SOPs and quality standards

• Monitor response times and booking accuracy

• Identify opportunities to expand this team for additional support

• Serve as liaison between Sales and external reservation support

REQUIREMENTS:

Education:

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• 1–2 years of hotel sales, sales operations, or reservations experience required

• College or university degree

• Experience supporting corporate and group segments required

• Multi-property or portfolio experience preferred

• Prior experience in a Sales Coordinator or similar commercial support role strongly preferred

• Experience working in a fast paced, innovative, lifestyle brand is a plus, with ability to move quickly by being adaptable, proactive and ready to wear multiple hats is key to thriving

•  Highly organized and detail-oriented

Knowledge:

• Knowledge of general hotel operations

• Strong working knowledge of Opera Cloud PMS required

• Experience with Delphi S&C and Lanyon preferred

• Strong proficiency in Microsoft Office

• Knowledge of general administrative duties

• Knowledge of Opera Cloud PMS, Delphi S&C, Lanyon and other hotel software systems 

• Familiarity with commission processes and rate loading procedures

Salary:

• $85,000 - $95,000 Yearly