Sales Service Manager (Customer Service & Logistics)

Sanhua InternationalHouston, TX

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Career Development

Job Description

Sales Service Manager

Position Summary

The Sales Service Manager is responsible for leading customer service operations and ensuring the highest levels of service for both internal and external customers. This role oversees customer order management, inbound logistics coordination, freight operations, customer communications, and team performance.

The position serves as a key liaison between customers, warehouse operations, finance, IT, and business units in the United States and China to ensure timely order fulfillment and issue resolution. The Sales Service Manager is also responsible for developing team performance standards, monitoring key performance indicators (KPIs), and driving continuous improvement initiatives.

Essential Responsibilities

Supervise daily customer service operations and order fulfillment activities.
Ensure customer orders are processed accurately and shipped on time.
Manage backorders and communicate material requirements to business units.
Coordinate domestic and international freight operations.
Optimize transportation routes and freight costs while maintaining customer service levels.
Resolve order, inventory, ERP, and shipping-related issues with cross-functional teams.
Monitor and improve customer response times and service performance.
Manage aging invoices and support collection efforts.
Develop and track department KPIs and performance metrics.
Recruit, train, coach, and develop customer service team members.
Create and maintain standard operating procedures (SOPs).
Lead continuous improvement initiatives focused on efficiency and customer satisfaction.
Collaborate with U.S. and China-based teams to support business objectives.

Required Qualifications

Education

Bachelor's degree in Business, Supply Chain, Logistics, or a related field.

Experience

5+ years of experience in logistics, customer service, order management, or a related field.
3+ years of leadership or supervisory experience.
Experience managing domestic and international transportation operations.

Knowledge & Skills

Experience working within ERP systems (Infor preferred).
Knowledge of transportation management, including TL, LTL, ocean, air, and parcel shipments.
Strong analytical and problem-solving skills.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Project management experience.
Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint.

Preferred Qualifications

Experience within a manufacturing, distribution, or supply chain environment.
Lean Six Sigma or continuous improvement experience.
Proficiency in Mandarin Chinese is preferred but not required.

Core Competencies

Leadership
Planning and Organization
Team Development
Collaboration
Critical Thinking
Continuous Improvement
Customer Focus
Accountability

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FAQs About Sales Service Manager (Customer Service & Logistics) Jobs at Sanhua International

What is the work location for this position at Sanhua International?

This job at Sanhua International is located in Houston, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Sanhua International?

Employer has not shared pay details for this role.

What employment applies to this position at Sanhua International?

Sanhua International lists this role as a Full-time position.

What experience level is required for this role at Sanhua International?

Sanhua International is looking for a candidate with "Director" experience level.

What benefits are offered by Sanhua International for this role?

Sanhua International offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Sanhua International?

You can apply for this role at Sanhua International either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.