Sales Specialist 2 (Design)

Position Summary

The Sales Specialist 2 (Design) builds on the core responsibilities of the Sales Specialist role by adding advanced room design expertise, Special Orders support, and Commercial and Trade guest acquisition.

This role executes the Living Spaces Guest Engagement Model to create a positive, repeatable guest experience while meeting targeted Sales per Hour and adhering to all KPI standards. Leveraging design experience and training, the Sales Specialist 2 (Design) partners with both residential and commercial guests to curate tailored solutions that meet their needs and serves as an in‑store liaison for Commercial and Trade guests.

Position Description

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

• Support the Commercial and Trade team in managing existing and new commercial accounts, including end‑to‑end sales processing and guest support.

• Conduct outreach to new commercial guests following their first purchase using Tableau‑generated reports, while tracking and reporting weekly and monthly commercial acquisition performance for the store.

• Coordinate and execute in‑store events and national tradeshows, including registration management, cross‑functional coordination with operations, and furniture logistics and delivery.

• Maintain store readiness by completing daily task lists and executing style guides to ensure the store is consistently "Grand Opening" ready.

• Demonstrate and drive proficiency in the Living Spaces Guest Engagement Model by aligning guest engagement behaviors to expected sales outcomes and meeting or exceeding Sales per Hour performance thresholds.

• Oversee graphic design deliverables for the Commercial and Trade team while supporting guests with design projects using company software for both in‑person and virtual environments.

• Provide personalized design guidance by leveraging strong product knowledge and brand design inspiration to present customized room solutions, including furniture, fabrics, and accessories, aligned to guest needs

• Review and approve Special Orders submitted by other Sales Specialists to ensure accuracy, completeness, and compliance with established standards.

• Contribute to the development and continuous improvement of lead acquisition processes while overseeing tracking and reporting of Commercial and Trade guest acquisitions for the store and outside sales team.

Qualifications

Education/Experience High School Diploma or GED equivalent required. Minimum 2 years of retail experience in a direct customer interactive environment. High volume experience is preferred. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs.

Certificates and Licenses: None required

Supervisory Responsibilities: This position will not have supervisory responsibilities.

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.

Compensation: $19.10 - $24.80

Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Additional available benefits upon meeting eligibility requirements include:

• Medical (full-time only)

• Dental (full-time only)

• Vision (full-time only)

• 401(k) with Company match (full and part-time)

• Vacation (full-time only or as otherwise required by applicable law)

• Paid Sick Leave (full and part-time)

• Flex or Health Spending Account (for eligible full-time only)

• Employee Assistance Program (full and part-time)

• Holiday pay (full-time only)

• Life insurance (full-time only)

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

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