Sales Support / Office Coordinator

Looking to build your career and design your future? You have come to the right place.

Overview

The Sales Support role is responsible for supporting the sales organization by preparing accurate bids and pricing proposals, maintaining builder programs, managing documentation, and assisting with administrative and technical needs across flooring, countertops, wall tile, and cabinets. This position collaborates closely with internal teams, builder partners, and vendors to ensure an exceptional customer experience and the successful execution of sales and operational strategies. As the Office Operations Coordinator you will Serve as the first point of contact and professional face of the company, greeting visitors, employees, vendors, and builder partners with a welcoming and polished demeanor.

Essential Functions & Responsibilities

Sales & Bid Support

• Generate pricing proposals and bids using material cost sheets, scopes of work, builder specifications, and market strategies.
• Create custom quotes for models, residential construction, non-standard options, and special projects.
• Perform cost and margin analyses to ensure accuracy and competitiveness in assigned product categories.

Program & Document Management

• Maintain client programs for flooring, countertops, wall tile, and window coverings, including optional and standard upgrade collateral.
• Create and maintain support documents, kickoff documentation, product programs, digital forms, and builder-facing resources.
• Audit builder contracts and associated documents to confirm they reflect the pricing, specifications, and commitments included in submitted bids.

Technical & Design Tool Support

• Read and interpret blueprints, builder drawings, and specifications.
• Develop and maintain wall tile and product designs per client requirements.
• Configure proprietary design tools and software to ensure accurate quoting and design center support.
• Utilize analytical, architectural, publishing, PDF, and office software in daily operations.

Customer & Account Coordination

• Provide timely and professional support to internal and external customers.
• Support inside and outside sales teams, Design Consultants, Order Processors, and Production Managers by providing required job and pricing information.
• Manage in-house builder accounts, including spec changes, billing questions, and special quotes.
• Participate in client meetings, including pre-construction and model meetings, as required.

Team Collaboration & Training

• Build strong working relationships with Account Managers, vendors, and client contacts.
• Collaborate with peers to manage workloads and assist during peak demand periods.
• Contribute to training efforts by sharing expertise, documenting processes, and supporting onboarding for new team members.

Office Management, Front Desk & Administrative Coordination

• Answer and route incoming calls, respond to general inquiries, and ensure guests are supported and directed appropriately.
• Maintain a clean, organized, and professional front desk and lobby environment, ensuring that the space reflects ILG's brand standards.
• Organize and coordinate company and departmental job walks, including scheduling, attendee communication, and maintaining detailed documentation.
• Schedule, coordinate, and support monthly product knowledge (PK) meetings, including presenter logistics, materials preparation, and agenda distribution.
• Publish a quarterly departmental newsletter featuring updates, accomplishments, new programs, upcoming initiatives, and team recognition.
• Manage the Employee of the Quarter program, including nomination collection, communication, selection process coordination, and award presentation.
• Support day-to-day office operations such as ordering supplies, maintaining office equipment, and coordinating vendor services.
• Assist leadership with scheduling, meeting coordination, and internal communication needs as required.
• Promote a positive, professional, and solutions-focused atmosphere for all employees and guests.

Other Responsibilities

• Travel as necessary for meetings, trainings, or client support.
• Perform other duties as assigned.

Qualifications & Skills

Required

• High school diploma or GED.
• 1-5 years of experience in sales support, construction support, or residential building industry roles.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to read and interpret construction documents and builder specifications.
• Highly organized with ability to manage multiple priorities.
• Proficiency with Microsoft Office, internet navigation, spreadsheets, and order-processing systems.

Preferred

• Associate's or Bachelor's degree in Business, Construction Management, or related field.
• Experience with Measure, SAP or other material resource and production control systems.
• Knowledge of flooring, wall tile, countertop, and window covering products and installation processes.
• Bilingual (English/Spanish).

Competencies

• Strong attention to detail and clear documentation abilities.
• Ability to work independently and collaboratively.
• Excellent interpersonal skills.
• Flexibility to adapt to evolving processes and workloads.

Physical Requirements & Work Environment

• Ability to sit for extended periods and operate standard office equipment.
• Work performed primarily in an office environment with regular cross-department collaboration.

Pay range: $26-$32/hour plus benefits

If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.