Sales Support Specialist
iMPact Business GroupArlington, TN
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Job Description
Our client, a Global Medical Device Manufacture has an immediate opening for a Sales Support Specialist for a 12 Month + Contract opportunity. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional environment.
Covering email inboxes, Webops system, Small inventory, staffing help, ARO manger platform.
HOURS ARE 8:00am to 5pm or 9:00am to 6pm ET. 30 minute lunch. Mandatory overtime the last 3 days of the month, no PTO will be approved during this time.
Position Description (Principle Duties and Responsibilities)
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
- Prepare product or service reports by collecting and analyzing customer information
- Maintain customer pricing in ERP system, including entering contracts as required
- Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
- Implement procedures to manage inventory shelf life and expiry records
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FAQs About Sales Support Specialist Jobs at iMPact Business Group
What is the work location for this position at iMPact Business Group?
This job at iMPact Business Group is located in Arlington, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at iMPact Business Group?
Employer has not shared pay details for this role.
What employment applies to this position at iMPact Business Group?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at iMPact Business Group?
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