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Sales Support Specialist - Virtual

iMPact Business GroupAlbuquerque, NM
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Overview

Remote
On-site

Job Description

Our client, a Global Leader in the Medical Device Industry, has an immediate opening for a Sales Support Specialist for a 6-month+ contract.  Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.  

Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.

MONDAY - FRIDAY 12pm - 8:30pm CT Zone work hours, some overtime required.  30 minute meal break. 100% Remote.  Occasional Sundays; occasional/mandatory OT when fully trained

PTO restricted & blacked out on the calendar for the last 3 days of the month

Responsibilities and Requirements

  • Provide phone support for inquiries from sales and healthcare professionals
  • Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
  • Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
  • Prepare product or service reports by collecting and analyzing customer information
  • Maintain customer pricing in ERP system, including entering contracts as required
  • Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
  • Implement procedures to manage inventory shelf life and expiry records

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FAQs About Sales Support Specialist - Virtual Jobs at iMPact Business Group

What is the work location for this position at iMPact Business Group?
This job at iMPact Business Group is located in Albuquerque, NM, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at iMPact Business Group?
Employer has not shared pay details for this role.
What employment applies to this position at iMPact Business Group?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at iMPact Business Group?
You can apply for this role at iMPact Business Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.