Sales Support Specialist (Ottawa, KS, US, 66067-1543)

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. With us, your work has an impact. Your work moves the world!

Join us and take your career to the next level

Purpose of Position:

You will serve as the primary technical interface between Product Management, Sales, Engineering and Manufacturing, by bridging the gap between complex customer operational requirements and factory engineering capabilities. Your goal is to ensure that every terminal tractor is technically optimized for the specific duty cycle of the customer. You are responsible for the technical integrity of the solution, identifying potential supply chain risks during the quoting phase, and proposing strategic configurations to ensure both performance and delivery reliability.

What are your key responsibilities:

• Partner with dealers and sales companies to create accurate Terminal Tractor specifications; recommend options or configurations for improved customer satisfaction, reduced costs, or increased standardization.
• Help dealers and sales companies match terminal tractor configurations to customers' needs, performance specifications, and regulatory requirements. Answer questions about price, availability, and application.
• Review high complexity and key account quotes and sales orders to ensure technical and financial accuracy. Proactively Identify and communicate potential supply chain constraints to sales, proposing alternative technical specifications to protect delivery timelines and margins.
• Facilitate effective handover to order administration team with minimal rework of orders; support accurate and timely order revisions when the need arises.
• Own the end to end special option process, ensure on time and accurate responses to the sales teams and dealers.
• Maintain and optimize sales tools and configurators, ensuring sales and dealers have access to the most current product information and compatibility logic.
• Represent Order Management function in research and development projects, ensuring the voice of the customer is integrated into the order management processes and tools during the design.

What we offer you:

"People who move together"

• Purpose that drives change: You'll have a direct impact on Kalmar's future and contribute to solutions that transform global trade, creating environmental and operational breakthroughs.
• Rewards that count: You'll have development opportunities to grow and we prioritise work-life balance, providing flexible working hours and a hybrid work model tailored to meet your needs.
• Competitive Benefits: You will have comprehensive healthcare options, matching 401K, performance based annual bonus system, 3 weeks paid time off and 11 holidays.
• People who move economies: You'll collaborate with a global team, build strong relationships, solve challenges, celebrate wins, and connect with colleagues and clients in an open, sustainable culture.
• Safety that moves us forward: Beyond physical safety, you'll benefit from the stability of a long-standing company, established in the 1940s, offering strong job security and a reliable foundation for your career.

What you bring to the role:

Experience:

• 5+ years experience in a mobile industrial equipment sales role (i.e. terminal tractors,

forklift trucks, telehandlers, container moving equipment, etc.)

• 2+ years experience in a cargo logistics industry (i.e. container handling, trailer logistics,

food and beverage distribution, distribution center logistics, port operations, etc.)

Skills:

• Customer relationship management CRM software (i.e. Salesforce, etc.)
• Google workspace suite (Docs, Sheets, Slides, Meet, etc.)
• Business intelligence and data analysis software a plus (i.e. Google Datastudio, Qlik, etc.)
• Experience using AI prompting to generate high-value, reliable business results (i.e

Gemini.)

Education:

• 4 year university degree (Engineering, Business, Supply Chain) or 6+ years work experience

according to the above criteria.

WORKING TOGETHER WITH

Terminal Tractor Product and Sales Management team, Americas Front Line Sales, Americas assembly

facilities, Customer Engineering, project team with Americas market focus

Other information

Ready to elevate your career? Apply today!

Please submit your resume/CV today for consideration!

You will be part of:

Kalmar is part of a global organization- We have a very talented and diverse workforce focused on equity & inclusion.

We believe in our people as it is our people who really make the difference.

We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge.

We succeed because we do it together.

With us, you will have the opportunity to realize your potential and become an important member of our global team.

About Kalmar

Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion.

www.kalmarglobal.com