Hourly Wage: $20.62 plus $6K maximum annualized bonus potential
DESCRIPTION/JOB SUMMARY
Deliver prompt, high-quality support to customer inquiries via phone, email, and chat while assisting Sales in strengthening provider relationships. Drive business growth by promoting products, educating providers, and ensuring every interaction is efficient, professional, and easy to do business with Pride.
RESPONSIBILITIES/DUTIES
Deliver prompt, professional, and customer-centric support via phone, email, and chat, ensuring an easy and seamless experience Proactively address customer needs, resolve issues, and build strong relationships with providers and customers Accurately process orders and ensure timely follow-through Identify and act on upsell and cross-sell opportunities to drive sales and secure orders Support Account Executives by managing accounts, maintaining relationships, and assisting as needed Contribute to team and company sales goals through direct customer engagement Serve as a reliable point of contact and maintain clear, effective communication Utilize Customer Relationship Management (CRM) to document account activity and ensure team visibility Collaborate with internal departments to complete tasks efficiently Promote self-service tools such as PQ365 to enhance the customer experience Adhere to company policies and processes (pricing, VOC, freight, etc.)Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to managementComplete the Annual CTPAT Security TrainingFocus on continuous improvement and provide recommended solutions as it relates to process and proceduresConsistently demonstrate good business judgment especially as related to negotiating and closing salesWork effectively with all Pride departments to exceed internal and external expectationsPride retains the discretion to modify duties and/or assign other duties as necessaryREQUIRED SKILLS
Must be a team player, ambitious, adaptable, friendly, professional, detail-oriented, and honestMust have the ability to:
Multi-task, problem-solve, and prioritize in a fast-paced working environmentMaintain a positive and friendly attitude Must have:
Relentless drive to achieve advancement and continuous improvementExcellent verbal and written communication skillsA high level of accountability and emotional intelligenceStrong relationship building and customer engagement skillsExcellent business judgment and sense of urgencyBasic working knowledge of Microsoft Office and web-based toolsREQUIRED EXPERIENCE
At least 2 years of customer service and/or sales experience, OR a Bachelor’s Degree in Business or a related field with at least 6 months of sales experiencePREFERRED EXPERIENCE
Current or previous successful employment experience with Pride Mobility Products Corporation preferredREQUIRED EDUCATION
High School Diploma or GEDPREFERRED EDUCATION
Bachelor’s Degree in Business or a related field preferredREQUIRED QUALIFICATIONS
Must be legally authorized to work in the United States without sponsorship now, or in the futureDETAILS
This job description is not intended to be all-inclusiveIn exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities ActPride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.
Pride Mobility Products®/Quantum Rehab® is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.
If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.
