Salesforce Administrator

Salesforce Administrator

Job Description

• Serve as the administrator for the organization’s Salesforce environment.
• Manage users, profiles, permission sets, and security settings.
• Maintain system integrity, data quality, and platform performance.
• Configure and maintain objects, fields, page layouts, validation rules, automation, and custom functionality.
• Monitor system health and proactively identify areas for improvement.
• Coordinate sandbox testing, deployments, and release management activities.
• Work with third-party vendors and implementation partners on enhancements and issue resolution.

• Collaborate with departments across the organization to gather requirements and improve workflows.
• Translate business needs into scalable Salesforce solutions.
• Identify opportunities for automation and operational efficiency improvements.
• Help design processes that support organizational growth and long-term scalability.
• Participate in discovery sessions, testing, documentation, and implementation planning.

• Build and maintain reports and dashboards for leadership and departmental teams.
• Support KPI tracking, operational metrics, and organizational reporting initiatives.
• Assist with data imports, exports, deduplication, cleanup, and ongoing data governance efforts.
• Ensure consistent and accurate reporting across departments.

• Provide day-to-day Salesforce support to internal users.
• Troubleshoot issues, answer questions, and manage enhancement requests.
• Create and maintain user documentation, SOPs, and training materials.
• Lead user training sessions and support user adoption initiatives.
• Help promote best practices and effective use of Salesforce across the organization.

• Assist in coordinating ongoing Salesforce projects and implementation initiatives.
• Help prioritize enhancement requests and communicate project updates to stakeholders.
• Work collaboratively with leadership, vendors, consultants, and end users throughout project lifecycles.
• Support user acceptance testing (UAT), change management, and deployment readiness activities.

• Salesforce Certified Administrator certification.
• 1-3 years of hands-on Salesforce Administration experience.
• Experience configuring Salesforce using declarative tools such as:
  • Flow Builder
  • Reports & Dashboards
  • Validation Rules
  • Permission Sets
  • Custom Objects & Fields
• Experience supporting end users and troubleshooting Salesforce issues.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills.
• Strong attention to detail and commitment to data accuracy.

• Experience working with nonprofit, association, membership, or chamber organizations.
• Experience working alongside Salesforce consulting or implementation partners.
• Experience with integrations and third-party applications.
• Familiarity with:
  • Blackthorn.io or other Event Management Software
  • Marketing automation tools, including Salesforce Marketing Cloud
  • Data import/export tools
  • Document generation or e-signature platforms
• Experience creating user training documentation and conducting training sessions.
• Business Analyst or project coordination experience.
• Experience with Salesforce implementations 

• Bachelor’s degree preferred in Business, Information Systems, Communications, or related field.
• Equivalent professional experience may be considered in place of formal education.

• Strong problem-solving abilities
• A customer-service mindset
• Initiative and accountability
• Ability to communicate technical concepts to non-technical users
• Adaptability in a fast-paced environment
• Strategic thinking balanced with hands-on execution
• A passion for process improvement and operational efficiency

• Hybrid work environment, with mandatory days in our Frankfort, KY office 
• Occasional travel may be required for meetings, events, or training.
• Position may require managing multiple projects and deadlines simultaneously.