Salesforce Administrator
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Overview
Job Description
About the Job
Salesforce is the engine behind how Lightspeed runs - and we need someone to keep it humming.
As our Salesforce Administrator, you'll own the day-to-day of our Salesforce platform: user setup, data quality, reports and dashboards, automation, and the projects that make our internal teams faster and smarter. You'll report to our Senior Director, MIS, with technical mentorship from our Salesforce Product Manager. This is a hands-on role for someone who wants to own the platform, not just tickets - and grow into bigger automation, integration, and AI-driven work as you go.
As the Salesforce Administrator, you will:
- Be the go-to for Salesforce support - triaging, resolving, and escalating tickets, and driving issues to resolution
- Keep the platform running clean - user admin, data hygiene, reports, dashboards, and declarative automation
- Own projects end to end - configuration, testing, documentation, deployment
- Help us work smarter - supporting AI-driven automations and integrations across Salesforce and connected tools
About the Role
Essential functions (not exhaustive, may be supplemented):
- Serve as primary point of contact for Salesforce service desk requests
- Administer Salesforce - user setup, profiles, permission sets, roles, groups, licenses
- Maintain data quality through imports, updates, dedup, and hygiene processes
- Build and maintain reports, dashboards, list views, and automation (flows, validation rules, approval processes, page layouts)
- Own assigned Salesforce projects end to end, partnering with the Product Manager on bigger initiatives
- Support onboarding, offboarding, and end-user training Monitor integrations with connected systems (e.g., NetSuite) and test releases and upgrades
- Support, test, and maintain AI-driven automations and integrations
- Document processes, configurations, and solutions in the team knowledge base
- Follow and help enforce security, access, and change-management policies
- Take on progressively more complex admin, automation, and integration work as you grow
About You
- Bachelor's degree in Information Systems, Business Administration, or equivalent experience
- 2+ years hands-on Salesforce administration (or comparable business-app admin) - stepping up from a junior/associate role? Apply anyway
- Hands-on with declarative config and automation - flows, validation rules, page layouts, approval processes
- Comfortable owning data quality and building reports/dashboards independently
- Experience with tools like Adobe Sign, ChurnZero, Zapier, or n8n a plus
- Comfortable using AI tools (Claude, ChatGPT) day-to-day, with interest in applying AI to automate admin work
- Jira or similar project management experience
- Strong documentation and QA habits
- Salesforce Certified Administrator preferred, or working toward it
- NetSuite or similar ERP exposure, plus general IT literacy (macOS, Microsoft 365, identity/access), a plus
- Self-starter, sharp communicator, comfortable prioritizing multiple requests in a fast-paced, highgrowth environment
- Available for flexible hours and occasional on-call support
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
