Salesforce Analyst
AthariNew York, New York
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MetroPlusHealth is a New York City–based hospitals and healthcare firm dedicated to helping the people of New York City to get quality health care at little or no cost. As a Salesforce Analyst, you will play a critical role in supporting the Claims Department by ensuring the effective use of Salesforce for case management and operational reporting.
Key responsibilities include:
- Providing analysis and administrative support for the Salesforce case management tool within the Claims Department
- Triage new Salesforce cases and route or reroute them to appropriate staff or queues
- Coordinating Salesforce tool administration and managing case inventory under manager direction
- Monitoring case age and performing case updates within Salesforce to maintain data quality
- Tracking, trending, analyzing, and reporting on Salesforce case activity and operational metrics
- Supporting the preparation of case activity and production reports for management review
- Collaborating with the Salesforce IT team to develop and refine operational reports and dashboards
- Assisting with Salesforce training needs for department staff
- Making recommendations to improve the Salesforce application to increase efficiency and quality
- Performing other duties as assigned by management
Requirements
Required Qualifications:
- Bachelor’s degree
- Minimum 3 years of health plan experience using a CRM tool
- Experience with Salesforce case management and queue routing
- Experience triaging and prioritizing work in a high-volume case environment
- Proficiency creating and maintaining Salesforce reports and dashboards for operational metrics (such as trends and case aging)
- Experience performing Salesforce case updates and maintaining CRM data quality
- Proficiency with Microsoft Office
- Experience collaborating with IT and operations stakeholders to support or improve a CRM/case management tool
Preferred Qualifications:
- Salesforce experience beyond core requirements
- Experience supporting healthcare claims operations or a Claims Department workflow
Benefits
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
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FAQs About Salesforce Analyst Jobs at Athari
What is the work location for this position at Athari?
This job at Athari is located in New York, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Athari?
Employer has not shared pay details for this role.
What employment applies to this position at Athari?
Athari lists this role as a Full-time position.
What experience level is required for this role at Athari?
Athari is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Athari for this role?
Athari offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, Parental and Family Leave, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Athari?
You can apply for this role at Athari either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.