Salesforce Application Support Analyst
Expert Technology ServicesPhoenix, AZ
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Overview
Remote
On-site
Job Description
Job Summary (List Format):
- Administer and support the Salesforce platform, providing direct, hands-on assistance to end users.
- Manage and resolve a high volume of support tickets, ensuring timely and detailed responses.
- Troubleshoot and resolve issues related to Salesforce and third-party system syncs.
- Deliver excellent customer service, demonstrating patience, professionalism, and a positive attitude.
- Communicate effectively with users, including video meetings and regular status updates on tickets.
- Document ticket updates thoroughly and ensure tickets are properly closed upon resolution.
- Prioritize and manage multiple support tickets simultaneously, demonstrating strong time management skills.
- Work collaboratively and efficiently in a 100% remote, distributed team environment.
- Participate in a rotating Saturday shift every 3-4 months, with adjusted weekday hours as needed.
- Minimum 2 years of experience in application support for Salesforce required.
- Comfortable working in a fast-paced, dynamic environment.
- Must have a LinkedIn profile for candidate submission.
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FAQs About Salesforce Application Support Analyst Jobs at Expert Technology Services
What is the work location for this position at Expert Technology Services?
This job at Expert Technology Services is located in Phoenix, AZ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Expert Technology Services?
Employer has not shared pay details for this role.
What employment applies to this position at Expert Technology Services?
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