Salesforce / Genesys AI Lead

Syntricate TechnologiesCary, NC

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Job Description

Hi Friend Hope you are doing well Number of position : 6 Only Full Time I, Salman Shaikh would like to share a job opportunity as Salesforce / Genesys AI Lead based in Cary, NC (Onsite) location for a Fulltime position.In case, if you are not comfortable with this location, please share your preference with contact details for further requirementsKindly find the JD below and let me know if you are available for the same. Salesforce / Genesys AI Lead Job Location: Cary, NC (Onsite) Duration: Full time Salesforce / Genesys AI Lead This role will play a crucial role in training artificial intelligence systems by developing and refining models and algorithms to enhance the AI's learning capabilities. They will be responsible for curating and preprocessing vast datasets to ensure the AI models are trained on high-quality, relevant information. Additionally, they continuously monitor and adjust the performance of the AI system to optimize accuracy and efficiency, addressing any biases or anomalies that may arise. Responsibilities: Analyze AI performance in IVA o Analyze and maintain Caller utterances to Call Reason/Intents Guide o Make recommendations on IVR tuning o Recommend new self-service options to IVA Product Owners o Analyze ability to enhance/add digital capabilities Analyze call volume aligned w/ digital self service capabilities (forms/payments) Analyze IVA delivery of forms or texting digital links Analyze accuracy of AI performance in SFDC Lightening o Ensure AI recommended Knowledge Articles are working as expected and kept current o Ensure AI recommended Next Best Actions are working as expected and kept current o Lead agent feedback loop sessions using AI performance data (Thumbs Up/ Thumbs down) o Analyze Tool Usage & Efficiency by Call Center Agents Analyze agent behavior as they interact with the tool. Assess ability to reduce clicks, rearrange windows, identify missing information to reduce swivel, etc.) Make recommendations on Intelligent screen pop, referrals and other features to enhance agent efficiency Please reply me with your updated resume and required details: Full Name: LinkedIn ID (Must To have as per exp) Best number to reach you: Work authorization/Visa Status: Current Location: Current Compensation: Expected Compensation: Best time to call you: Waiting for your earliest response Thanks & Regards ====== Salman Shaikh +1 781-896-2152 (Cell) Boston, MA

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FAQs About Salesforce / Genesys AI Lead Jobs at Syntricate Technologies

What is the work location for this position at Syntricate Technologies?

This job at Syntricate Technologies is located in Cary, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Syntricate Technologies?

Candidates can expect pay range between $896–$1,781 for this role.

What employment applies to this position at Syntricate Technologies?

The employer has not provided this information. This may be discussed during the hiring process.

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