Salesforce BA/Admin

About You

You think in terms of users and outcomes, not just tickets. You're disciplined about change control and documentation because you've seen what happens without them. You can push back on a bad request, scope a good one, and ship the result. You're comfortable being the single point of accountability for the platform.

What You'll Do

Platform administration and configuration

· Build and maintain objects, fields, layouts, record types, validation rules, flows, approvals, and dynamic forms.

· Manage profiles, permission sets, roles, and sharing rules to enforce least-privilege access.

· Run releases across sandboxes and production change sets or DevOps tooling, regression, and post-deploy validation.

Data management and quality:

· Own data hygiene: dedupe, validation, standardization, and ongoing monitoring.

· Run imports, exports, and corrections using Data Loader and approved tools.

· Establish governance, naming conventions, and a data dictionary for key objects and fields.

Automation, integrations, and monitoring:

· Design and maintain Flow-based automation with auditability and control built in.

· Partner with internal teams and vendors on integration requirements, field mappings, and error handling (APIs, middleware, managed packages).

· Monitor platform health, adoption, and limits; triage issues and coordinate with Salesforce Support and IT.

Stakeholder partnership and support:

· Be the primary point of contact for Salesforce requests intake, refine, and prioritize with business owners.

· Provide Tier 2/3 support: troubleshoot, find root cause, and ship durable fixes under change control.

· Deliver end-user training, release notes, and runbooks that stay current.

Required Qualifications:

· 5+ years as a Salesforce Administrator in a production environment.

· Strong configuration and automation chops: objects, security model, Flow, validation rules, approvals, data management.

· Reports and dashboards — able to turn business questions into reliable metrics.

· Experience supporting integrations and managed packages end-to-end.

· Working knowledge of security, privacy, and access controls in regulated environments; comfortable with audit and compliance requests.

· Demonstrated ability to manage a backlog, write clear user stories, and run UAT and regression testing.

· Salesforce Administrator Certification (ADM 201), or able to obtain within a defined timeframe.

· Bachelor's in Information Systems, Business, Computer Science, or related field — or equivalent practical experience.

Preferred Qualifications:

· Prior Business Analyst or Project/Program Manager experience — this role bridges Business and Development, and that background translates directly.

· Salesforce experience in financial services or another regulated industry (banking, lending, insurance, payments).

· Additional Salesforce certifications (Advanced Administrator, Platform App Builder).

· DevOps and release-management tooling (Copado, Gearset) and structured release practices.

· Familiarity with SOX, SOC 2, PCI, or similar control frameworks.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.