Salesforce Business Analyst

LancesoftBoston, MA

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Overview

Remote

On-site

Job Description

Enter Job Description...The Salesforce Business Analyst supports the agency’s mission by analyzing business processes and delivering technology solutions within Salesforce. This role partners with transportation, operations, and administrative teams to improve service delivery, streamline workflows, and enhance data-driven decision-making across the Commonwealth.Key Responsibilities

Collaborate with divisions (e.G., Highway, Rail & Transit, RMV) to gather, analyze, and document business, functional, and technical requirements through stakeholder interviews, workshops, and discovery sessions
Lead requirements gathering sessions with business users, subject matter experts, and cross-functional teams to identify business needs, pain points, process improvements, and system enhancement opportunities
Analyze current processes related to transportation services, permitting, customer service, and internal operations to identify gaps, inefficiencies, and opportunities for automation and optimization
Create and maintain user stories, process flows, user stories, use cases, and acceptance criteria
Facilitate backlog grooming/refinement sessions with product owners, business stakeholders, developers, and QA teams to prioritize enhancements, clarify requirements, and ensure readiness for development sprints
Work closely with Agile/Scrum teams during sprint planning, grooming, and review sessions to ensure alignment between business requirements and technical solutions
Translate requirements into Salesforce solutions including custom objects, flows, validation rules, reports, dashboards, and workflow automations
Ensure solutions comply with state regulations, accessibility standards (e.G., ADA), security policies, and data privacy requirements
Work with developers, system administrators, architects, and third-party vendors to implement system enhancements, integrations, and data migration activities
Develop and execute User Acceptance Testing (UAT) strategies, test plans, test scripts, and test scenarios to validate business requirements and system functionality
Coordinate and facilitate UAT sessions with end users and stakeholders, document defects/issues, track resolutions, and obtain business sign-off prior to production deployment
Provide post-implementation support by troubleshooting issues, validating fixes, and ensuring successful adoption of new system functionality
Develop user training materials, regression test suite, knowledge transfer documentation, and standard operating procedures (SOPs), and provide ongoing training and support to MassDOT staff
Create dashboards, reports, and analytics to support operational monitoring, compliance tracking, and executive decision-making
Assist with data quality initiatives, master data management, system governance, and continuous process improvement efforts

Required Qualifications

Bachelor’s degree in information systems, Business Administration, Public Administration, or related field
7+ years of experience as a Business Analyst, preferably in government or public sector IT
Hands-on experience with Salesforce (configuration, reporting, workflows)
Strong understanding of business process analysis and documentation
Experience working in Agile or hybrid project environments
Excellent communication skills, especially with non-technical stakeholders

Preferred Qualifications

Salesforce certifications (e.G., Administrator, Business Analyst)
Experience with government systems, public sector data, or transportation-related services
Familiarity with tools such as:*
- ADO
- Jira
Knowledge of integrations (APIs, middleware) and data governance practices
Experience supporting accessibility compliance and public-facing applications

EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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FAQs About Salesforce Business Analyst Jobs at Lancesoft

What is the work location for this position at Lancesoft?

This job at Lancesoft is located in Boston, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Lancesoft?

Candidates can expect a pay range of $60.

What employment applies to this position at Lancesoft?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Lancesoft?

You can apply for this role at Lancesoft either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.