Salesforce Consultant
ClifyX, INCFrederick, MD
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Overview
Remote
On-site
Job Description
Job Description Salesforce Consultant (Sales Cloud & Service Cloud Voice)
- Technical Skills
- 3+ years of experience with Salesforce Sales Cloud and Service Cloud.
- Hands-on experience with Service Cloud Voice and Amazon Connect integration.
- Strong understanding of Salesforce declarative tools and security model.
- Familiarity with CTI concepts and telephony integration.
- Certifications
- Salesforce Certified Sales Cloud Consultant (preferred).
- Salesforce Service Cloud Consultant (preferred).
- AWS Certified Cloud Practitioner or Amazon Connect experience (nice-to-have).
Key Responsibilities
- Solution Design & Implementation
- Configure and customize Salesforce Sales Cloud and Service Cloud Voice features.
- Softphone setup, screen pops, call logging, and Omni Channel routing.
- Design and implement Service Cloud Voice integration with Amazon Connect for voice capabilities.
- Develop scalable solutions aligned with Salesforce best practices.
- Business Analysis
- Gather and analyze business requirements from stakeholders.
- Translate requirements into functional specifications and technical designs.
- Recommend process improvements leveraging Salesforce capabilities.
- Integration & Automation
- Implement automation using Flows and other declarative tools.
- Ensure seamless integration between Salesforce and Amazon Connect.
- Validate call routing, IVR flows, and screen pop functionality.
- Testing & Deployment
- Conduct UAT and support deployment to production.
- Troubleshoot issues related to voice integration and Salesforce configuration.
- Training & Support
- Provide end-user training and create documentation.
- Offer post-implementation support and resolve technical issues.
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FAQs About Salesforce Consultant Jobs at ClifyX, INC
What is the work location for this position at ClifyX, INC?
This job at ClifyX, INC is located in Frederick, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at ClifyX, INC?
Employer has not shared pay details for this role.
What employment applies to this position at ClifyX, INC?
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What is the process to apply for this position at ClifyX, INC?
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