Salesforce CRM User Support Specialist

First Horizon Corp.Nashville, TN

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Location: Onsite at the location listed in the job posting.

Summary:

The Salesforce CRM User Support Specialist is a member of the Marketing team, reporting to the Data and Campaign Manager. This position is responsible for providing frontline support to bankers across the organization using the Salesforce Financial Services Cloud CRM. This role manages and resolves user-submitted tickets, troubleshoots system issues, supports data integrity, and ensures consistent adoption of CRM best practices. The ideal candidate combines strong customer service skills with functional Salesforce knowledge and a problem-solving mindset.

Roles and Responsibilities:

Monitor and respond to Salesforce Financial Services Cloud related support tickets submitted through the CRM work request system.
Diagnose and resolve user issues related to navigation, reporting, data entry, automation, and permissions.
Escalate complex technical issues to Salesforce Administrators or Developers as needed.
Maintain detailed documentation of support work request resolutions and recurring issues.
Assist with user account setup, deactivation, and permission updates.
Support role hierarchy, profile adjustments, and banking center assignments.
Collaboration: Work closely with Marketing team members to gather and document requirements, ensuring that the platform meets their needs.
Demonstrate features and functionality that enable campaigns to business partners.
Coordinate and provide training to users on new features and functionalities within Salesforce.
In conjunction with Product Owners and Managers, create and maintain user documentation, FAQs, and knowledge base articles.
Strong understanding of Salesforce standard objects. (Leads, Accounts, Contacts, Opportunities, Relationships, etc.)

Related Qualities:

Demonstrates critical thinking skills, ability to accurately analyze information and make sound decisions.
Must have strong oral and written communication skills, communicating complex findings in a clear and understandable manner.
Demonstrated ability to work independently while taking initiative and accountability for achieving results.
The ability to successfully partner with multiple stakeholders and thrive in a fluid environment while managing multiple priorities.
Enjoys new challenges and has a growth mindset.
Must champion the importance of the quality and accuracy of data and information leveraged by our customers and banking partners.

Important Knowledge and Skills:

Marketing Campaign Management - demonstrated understanding of the application of Marketing campaigns across channels, including offer and incentive-based programs
Salesforce.com - Salesforce CRM (Financial Services Cloud, Sales / Service Clouds, Marketing Cloud)
Salesforce Marketing Cloud, Journey Builder, Salesforce Loyalty Cloud and related capabilities are a plus.
Banking and Financial Services: Domain knowledge related to consumer and commercial banking, customer journeys, customer experience (CX)

Qualifications:

1-3 years of experience supporting Salesforce CRM users preferably in a banking or financial services environment.
Bachelor's Degree and/or Job Experience Equivalent

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights

Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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FAQs About Salesforce CRM User Support Specialist Jobs at First Horizon Corp.

What is the work location for this position at First Horizon Corp.?

This job at First Horizon Corp. is located in Nashville, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at First Horizon Corp.?

Employer has not shared pay details for this role.

What employment applies to this position at First Horizon Corp.?

First Horizon Corp. lists this role as a Full-time position.

What experience level is required for this role at First Horizon Corp.?

First Horizon Corp. is looking for a candidate with "Senior-level" experience level.

What benefits are offered by First Horizon Corp. for this role?

First Horizon Corp. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Parental and Family Leave, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at First Horizon Corp.?

You can apply for this role at First Horizon Corp. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.