Salesforce Developer Contractor: 3-5 Years (Intermediate)
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Overview
Job Description
| Salesforce Sales Cloud | |
|---|---|---|
| Intermediate (3-5 years experience) | |
| ||
| Remote (PST Time zone preferred) Seller Systems Support Techno-Functional L1 SupportRole OverviewServe as the first point of contact for support requests raised by Sales users for the client s GTMS tools, including Salesforce (Sales Cycle, custom CPQ, contracting, case flows), client-approved external applications, and in-house tools and platforms. Key Responsibilities " Provide Level 1 techno-functional support across the above tools and platforms. " Monitor incoming support tickets and ensure timely acknowledgment, investigation, resolution, and escalation of user-reported issues, with adherence to First Response SLA commitments. " Follow the defined SOP accurately. " Act as the first line of triage by assessing ticket completeness, identifying likely root cause, and routing issues appropriately. " Escalate issues to L2/L3 support teams with clear analysis, impact details, and supporting context. " Maintain accurate ticket documentation, including investigation notes, resolution steps, and user communications in Jira. " Meet SLA targets for response time, resolution time, and ticket quality. " Communicate issue status clearly and proactively with the users. " Leverage client-approved AI tools to improve productivity and support efficiency. " Participate in shift handovers, operational reviews, and continuous improvement initiatives for support processes. " Consistently update the runbook with new recurring issues, troubleshooting steps, and key learnings to improve support consistency and knowledge retention. Preferred Skills " Experience in Salesforce Sales Cloud and techno-functional application support, with the ability to support sales stakeholders in a fast-paced environment. " Strong understanding of Salesforce Sales Cycle, CPQ, and contracting workflows. " Working knowledge of Salesforce platform concepts, including objects, fields, page layouts, profiles, permission sets, validation rules, workflows. " Ability to write and execute SOQL queries. | |
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
