Salesforce Field Service Consultant
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Overview
Remote
On-site
Compensation
$70-$85/hour
Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy efficient products and energy services. The company offers the client and American Standard Heating & Air Conditioning which provides heating, ventilation, and air conditioning (HVAC) systems, and commercial and residential building services, parts, support, and controls; energy services and building automation.
Position: Salesforce Field Service Consultant
Location: Davidson, NC 28036
Duration: 6 months
Job Type: Temporary Assignment
Work Type: Remote
Job Description:
The ideal candidate combines strong business analysis discipline with practical Salesforce solution experience, focus on Field Service and Field Service Mobile. They are comfortable leading workshops, challenging assumptions, documenting end-to-end requirements, partnering with technical teams, and helping drive enterprise-scale Salesforce solutions from concept through deployment. They understand both the operational realities of field service organizations and the technical considerations required to implement scalable Salesforce solutions.
Responsibilities:
- Facilitates customer requirements and solution design workshops
- Gather requirements and conduct business process analysis related to features and functionality across Trane Technologies Strategic Business Units
- Captures and maps business requirements to system/technical requirements and identifies gaps and risks
- Assess and make recommendations on processes, designs, operations, and testing
- Understands the technical depth of the project and validates the correct resources for the project
- Manages and participates in the entire software development lifecycle
- Recommends alternative approaches, analyzes impacts, and provides sizing estimates
- Participates in and facilitates development efforts to execute upon needed requirements or solution design changes to support improvements to the user experience
- Manage the development of project backlog, write user stories and acceptance criteria for development
- Serve as a subject matter expert to drive development decisions and prioritization
- Participate in support of existing, complex multi-disciplined solutions and in future implementations
- Collaborate with business functions and other IT teams to define, plan, model, govern, and implement Salesforce capabilities
- Proactively communicate risks associated with solution design integrity to key stakeholders
- Ensure ownership and accountability to effectively resolve gaps systemically to completion
- Drive the adoption of standard work processes, standard application functionality and data standards
Qualifications:
- User experience design and usability
- Ability to work in a fast-paced environment
- Strong communication, interpersonal and consultative skills
- An analytical mindset, problem solving and presentation skills
- Excellent documentation skills
- Ability to work with the project team within the agile methodology
- Experience working with Jira
- Demonstrated ability to differentiate and clearly articulate where business functionality can be mapped to Salesforce out of the box functionality versus requiring customization
- Understand, embed and champion internal Salesforce Center of Excellence best practices with customers
- Experience designing or supporting business solutions for:
- work orders
- service appointments
- dispatch and scheduling
- technician mobility
- service territories and resources
- field execution workflows
- Strong experience designing or building Salesforce integrations with third-party systems
- Experience supporting data migrations from third-party systems into Salesforce
- Working knowledge of Salesforce platform capabilities including
- Salesforce Field Service and SF field Service Mobile
- Sales Cloud
- Service Cloud
- Experience Cloud / Communities
- Marketing Cloud
- Bachelor's degree
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Salesforce Field Service Consultant Jobs at TekWissen LLC
What is the work location for this position at TekWissen LLC?
This job at TekWissen LLC is located in Davidson, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at TekWissen LLC?
Candidates can expect a pay range of $70–$85 per hour for this role.
What employment applies to this position at TekWissen LLC?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at TekWissen LLC?
You can apply for this role at TekWissen LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.