Salesforce Functional Lead – Sales & Service Cloud

HighspringMcLean, Virginia

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Career Development

Job Description

Transform Your Career

We deliver unparalleled opportunities for growth and career advancement. Our dynamic, entrepreneurial culture supports your journey every step of the way.

Embrace new challenges and deliver real value to some of the world’s most influential Fortune 100 brands, growth companies transforming their industries, and mid-market firms that need help navigating the defining moments of their lifecycle. Work side by side with business leaders to solve complex client challenges and make a true impact. Love what you do as part of a diverse organization committed to collaboration and continuous learning.

The Team – Technology Solutions

Our Enterprise & Cloud Applications team is comprised of functional and technical experts in the areas of Salesforce, NetSuite, and OneStream. We tackle the challenges that come with implementing, optimizing, and maintaining cloud investments. Whether implementing a cloud solution or enhancing and extending an existing cloud environment, we help organizations get the most out of technology investments, including New System and Module Implementations, System Integrations, Upgrade Assessments, Application Upgrades, and Business Process Optimization.

You AreSomeone who is entrepreneurial, excited, and motivated to support the development of a growing practice. You’re not afraid to get your hands dirty and support a project end to end. Someone who knows how to deliver, driven by seamless project execution. You’re not only concerned with the success of the project, but you’re building positive relationships with clients along the way. You’re leading their expectations and ensuring the standard of work is in line with promises made. There are a lot of moving pieces, but you’ve got the work ethic to stay on top of it all.

You are a team-builder and problem-solver. You stay updated on new products and technologies. You know how to use Salesforce to creatively design, prototype, and implement solutions for your client’s unique challenges. You are an experienced Salesforce Sales/Service Cloud Functional Lead who will serve as the primary client-facing subject matter expert on engagements. This role owns discovery, solution design, and client relationship management for Sales and Service Cloud implementations, translating business requirements into scalable Salesforce solutions.The Work:

Lead client discovery workshops and requirements-gathering sessions for Sales and Service Cloud engagements.
Design end-to-end functional solutions, including process flows, data models, and configuration specifications.
Serve as the primary point of contact for client stakeholders throughout the project lifecycle.
Partner with technical teams to ensure solutions are delivered according to design and best practice.
Present recommendations, project status, and solution walkthroughs to client executives and business owners.
Identify opportunities for process improvement and additional Salesforce capability adoption.
Mentor Business Analysts and junior consultants on functional best practices.

Here’s What You Need:

4+ years of Salesforce consulting experience, with a focus on Sales and/or Service Cloud
Minimum of 3 full lifecycle Salesforce implementations in a lead functional role.
Professional services experience.
Salesforce Administrator certification (required)
Salesforce Certified Agentforce Sales Consultant and/or Agentforce Service Consultant — formerly Sales Cloud Consultant / Service Cloud Consultant (at least one required; both strongly preferred)
Deep functional knowledge of Sales Cloud and/or Service Cloud data models, processes, and configuration.
Strong requirements-gathering, process mapping, and solution design skills.
Excellent client-facing communication and executive presentation skills.
Ability to translate business needs into clear functional specifications for technical teams.
Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience.
Flexibility to accommodate travel up to 25%.

Bonus Points If you have the following:

Salesforce Platform App Builder
Salesforce Certified Business Analyst

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Salesforce Functional Lead – Sales & Service Cloud Jobs at Highspring

What is the work location for this position at Highspring?

This job at Highspring is located in McLean, Virginia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Highspring?

Employer has not shared pay details for this role.

What employment applies to this position at Highspring?

Highspring lists this role as a Full-time position.

What experience level is required for this role at Highspring?

Highspring is looking for a candidate with "Director" experience level.

What benefits are offered by Highspring for this role?

Highspring offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Highspring?

You can apply for this role at Highspring either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.