Salesforce Loyalty Cloud Architect

Judge GroupMcLean, VA

$130,000 - $160,000 / year

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Overview

Compensation

$130,000-$160,000/year

Job Description

Location: McLean, VASalary: $130,000.00 USD Annually - $160,000.00 USD AnnuallyDescription: Our client is currently seeking a Salesforce Loyalty Cloud Architect - McLean, VA

Roles & Responsibilities

· Own end-to-end loyalty architecture, define target state and roadmap aligned with business OKRs.

· Design loyalty programs: tiers, point economics, multipliers, benefit catalogs, expirations.

· Partner with Finance for liability modeling & reconciliation.

· Establish member 360 mapping between Loyalty Cloud and FSC (Person/Household).

· Integrate with core systems & third parties to orchestrate accrual/redemption events.

· Build digital member experiences via Experience Cloud and mobile-friendly components.

· Define journeys via Marketing Cloud/Engagement & segmenting in Data Cloud.

· Govern privacy & access: roles, sharing, consent, data retention.

· Operationalize platform monitoring, alerts, runbooks & issue playbooks.

· Create solution diagrams, sequence flows, integration contracts & test strategies.

· Guide admins/devs/testers; run design reviews & readiness checks.

· Collaborate with Product, Marketing, Member Services & Compliance.

· Measure program success through analytics (lift, breakage, cost per point, LTV).

Must-Have Technical & Functional Expertise

Salesforce & Loyalty Domain

· Deep hands-on expertise with Salesforce Loyalty Cloud, including:

o Tier structures, currencies, accrual and redemption logic

o Benefit catalogs, offers, promotions, vouchers

o Points expiration, partner programs, and liability management

o Member profiling, segmentation, and lifecycle design

Financial Services Background

· Understanding of common retail banking/credit union products:

o Checking/savings, CDs, consumer loans, auto loans, mortgages, credit cards

· Knowledge of regulatory constraints (UDAAP, fair lending impacts on targeting).

· Familiarity with KPIs such as engagement rate, redemption %, CLV, NPS.

Salesforce Core & Related Clouds

· Aligning Financial Services Cloud (FSC) data model with loyalty profiles.

· Building Experience Cloud portals/apps for loyalty dashboards and rewards.

· Using Marketing Cloud/Engagement, Personalization, or Data Cloud for:

o Segmentation, decisioning, journeys, confirmations, cross-sell/upsell.

· Implementing Service Cloud flows for point disputes, adjustments, partner redemptions.

Digital, Mobile & Web Experience

· Designing mobile-first loyalty experiences:

o App wallets, push notifications, QR/barcode redemption

o Apple/Google Wallet integration

· Creating API-first components for web and mobile channels.

Integration & Data Architecture

· Real-time & batch integrations with:

o Core banking, card systems, merchant partners, payment networks

· Experience with event-driven patterns (Platform Events, CDC).

· Developing MDM/Golden Member architectures & Data Cloud harmonization.

· Knowledge of decisioning via Flow, Apex, Decision Tables, or external engines.

Security, Risk & Compliance

· Implementing SSO/OAuth, consent & preference management.

· Data protection: encryption, retention, audit trails, PII minimization.

· Designing solutions aligned to SOC2/security best practices.

· Mobile SDK usage and App Store privacy requirements.

Architecture & Delivery Excellence

· Creating reference architectures across Loyalty Cloud + FSC + Experience + Data/Marketing Cloud.

· Designing solutions including ERD extensions, sharing model, error handling, resiliency.

· Scalability & observability (async jobs, logs, event monitoring).

· DevOps: Git branching, SFDX, unlocked packages, CI/CD pipelines, test automation.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact: aarya@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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FAQs About Salesforce Loyalty Cloud Architect Jobs at Judge Group

What is the work location for this position at Judge Group?

This job at Judge Group is located in McLean, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Judge Group?

Candidates can expect a pay range of $130,000 and $160,000 per year.

What employment applies to this position at Judge Group?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Judge Group?

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