Salesforce Platform Administrator :: Nashville, TN (Hybrid)

Salesforce Platform Administrator 

Location: Nashville, TN

Duration: 3 Months (Hybrid)

Seeking for a Salesforce Platform Administrator that provides advanced system administration and platform support for departments. This role supports enhancements, user setup and security, and ongoing administrative needs across multiple Salesforce orgs utilizing Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud. The consultant ensures all activities follow standards, governance processes, and security requirements. The position works closely with agency stakeholders, vendor partners, and internal Salesforce org owners to maintain stable, secure, and high-performing solutions.

Responsibilities:

• Provide daily Salesforce administrative support, including user provisioning, profile and permission management, and security configuration.
• Implement enhancements such as page layout updates, flows, process automation changes, and minor data model adjustments.
• Monitor and maintain data quality, including duplicate prevention, data hygiene, and validation activities.
• Support functionality across orgs using Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud.
• Troubleshoot user issues and escalate complex concerns as appropriate.
• Collaborate with agency partners to gather business requirements and translate them into actionable Salesforce configuration tasks.
• Assist with release management, including sandbox preparation, testing coordination, and deployment support.
• Ensure compliance with security, governance, documentation, and audit requirements.
• Work with vendor teams and internal Salesforce teams to maintain consistency and alignment across orgs.
• Update and maintain reports and dashboards based on agency needs.
• Stay informed on Salesforce releases and recommend platform improvements where appropriate.

Knowledge, Skills, and Abilities:

• Strong understanding of Salesforce administration, including user management, security, object configuration, flows, and automation.
• Familiarity with Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud.
• Ability to manage multiple tasks and competing priorities in a multi-org environment.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Understanding of Agile methodologies and iterative delivery approaches.
• Knowledge of data management principles and Salesforce reporting.
• Ability to work both independently and collaboratively with agencies, vendors, and internal teams.

Experience and Education:

• Graduation from an accredited college or university with a bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
• Three years of professional-level experience in Salesforce administration is required.
• Salesforce Certified Administrator and Salesforce Certified Advanced Administrator certifications are required or must be obtained within the established timeframe.