Salesforce Portfolio Manager, IT Manager- Baltimore City Department Of Information Technology

Salary Range: $107,187.00 - $176,715.00 Annually

Hiring Salary Range: $107,187.00- $141,950.00 Annually

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Job Summary:

The Salesforce Portfolio Manager leads the strategy, roadmap, and delivery of the City's enterprise Salesforce platform, including support for the 311-service platform. The Salesforce platform serves as a foundational system for digital service delivery, enabling agencies to manage service requests, streamline operations, and improve resident experience.

This role partners with agency leadership, business stakeholders, and vendor teams to identify priorities, define requirements, and deliver Salesforce capabilities that improve service delivery and support agency missions across the City.

The role manages a team of Salesforce developers and administrators and ensures the platform evolves to meet organizational needs through an iterative, value-driven approach. Strong analytical skills, stakeholder engagement, and experience managing multiple initiatives are required. Public sector and enterprise platform experience are preferred.

Minimum Qualifications:

On or before the date of filing the application, each candidate must:

Education: Have a Bachelor of Science degree in Information Technology, Computer Science, Computer Engineering or a related discipline from an accredited college or university.

AND

Experience: Have seven years of application programming, systems design, hierarchical/relational database management and/or GIS experience; including three years of supervisory responsibilities as disciplining, evaluating the performance of and recommending the hiring, firing, and promoting of subordinate employees.

OR

Equivalency Notes: Have an equivalent combination of education and experience. Non- supervisory experience or education may not be substituted for the required supervisory experience.

Licenses, Registrations, and Certificates: Advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM), preferred.

APPLICATION DEADLINE: Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration.

Knowledge, Skills, & Abilities:

• Knowledge of up-to-date technology strategies and resources.

• Knowledge of technology management and current technology.

• Knowledge of effective data center management.

• Knowledge of budget development.

• Knowledge of strategic planning for technology.

• Knowledge of quality management standards and processes.

• Knowledge of forecasting technology requirements.

• Ability to conduct systems audits for technology.

• Ability to research and implement technological solutions.

• Ability to solve technology problems.

Background Check

Eligible candidates under final consideration for appointments to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Eligibility

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.

Education Accreditation

Applicants' education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org.

Selection Process

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order

Examination Process

Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.

Financial Disclosure

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

NOTE: Those eligible who are under final consideration for appointment will be required to authorize the release of criminal conviction information.

Your Recruiter: Maya McEachern

If you have any questions, please contact Maya McEachern via email at Maya.mceachern@baltimorecity.gov.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER