Salesforce Production Support Engineer
DS TechnologiesAtlanta, Georgia
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
Job Title: Salesforce Production Support Engineer
Location : Atlanta, GA / Charlotte, NC - 5 Days week-- No Remote
Shift: Regular / Second Shift (with On-call & Weekend Support)
Job Description:
- Provide L2/L3 production support for Salesforce applications, including Sales Cloud, Service Cloud, and related integrations.
- Support and manage Riva and Autoforce deployments, ensuring seamless integration, configuration, and stability.
- Monitor application health, analyze incidents, and provide timely resolution to minimize business impact.
- Perform root cause analysis for recurring issues and implement preventive solutions.
- Coordinate with business users, technical teams, and vendors to drive quick and effective problem resolution.
- Support regular deployments, release management activities, and configuration updates across environments.
- Participate in on-call rotations and handle weekend maintenance as needed.
- Maintain detailed documentation of incidents, resolutions, and operational procedures.
- Ensure adherence to SLAs and compliance with client support processes.
Required Skills & Experience:
- Salesforce hands-on experience (administration, configuration, and customization).
- Proven experience in production support or application maintenance roles.
- Hands-on experience in Riva and Autoforce deployment (good to have) and production support (must have).
- Strong problem triaging, analytical, and troubleshooting skills.
- Excellent communication, collaboration, and stakeholder management abilities.
- Experience on Salesforce Lightning, Apex, SOQL, Service Console, and integration troubleshooting.
- Ability to work flexible hours, including second shift and on-call support.
- Experience in incident, problem, and change management (ITIL process)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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FAQs About Salesforce Production Support Engineer Jobs at DS Technologies
What is the work location for this position at DS Technologies?
This job at DS Technologies is located in Atlanta, Georgia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at DS Technologies?
Employer has not shared pay details for this role.
What employment applies to this position at DS Technologies?
DS Technologies lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at DS Technologies?
DS Technologies is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at DS Technologies?
You can apply for this role at DS Technologies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.