Salesforce Program Manager

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation, information technology and services

Job Title: Salesforce Program Manager• Location: Remote• Duration: 5 Months• Job Type: Temporary/Contract• Work Type: RemoteOnsite

This position is open to both C2C and W2 consultants

Role Overview

• Lead large-scale, multi-workstream Salesforce programs across enterprise clients
• Act as a trusted advisor to business and technology stakeholders
• Ensure delivery excellence across multiple Salesforce clouds and integrated platforms
• Drive alignment between business outcomes and Salesforce implementation strategy

Experience Requirements

• 8+ years in program or large-scale project management
• 5+ years managing enterprise Salesforce implementations
• Active Salesforce certification(s) (mandatory)
• Proven experience handling global, multi-team delivery models

Core Responsibilities

Program & Delivery Leadership

• Lead end-to-end Salesforce programs across multiple projects, teams, and geographies
• Define program roadmap, milestones, dependencies, and KPIs
• Ensure consistent delivery across:
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Experience Cloud
  • Salesforce Marketing Cloud
• Drive Agile, SAFe, or hybrid delivery methodologies aligned to enterprise standards

Salesforce Expertise & Governance

• Act as Salesforce SME for planning, estimation, and solution alignment
• Partner with architects and product owners for scalable, secure solutions
• Enforce best practices in:
  • Release management
  • DevOps and CI/CD
  • Compliance and governance
• Manage risks related to:
  • Platform limits
  • Integrations
  • Data migration
  • Security

Stakeholder & Client Management

• Serve as primary point of contact for senior stakeholders and client executives
• Translate business goals into executable Salesforce program strategies
• Deliver executive-level reporting on:
  • Program status
  • Risks and dependencies
  • Financials and ROI
• Manage vendor and implementation partner relationships

Financial & Resource Management

• Own program budget, forecasting, and cost control
• Manage cross-functional teams:
  • Salesforce admins
  • Developers
  • QA/testers
  • Business analysts
• Optimize resource utilization across onsite, offshore, and nearshore teams

Change, Quality & Continuous Improvement

• Drive change management and user adoption strategies
• Ensure delivery quality through governance frameworks and metrics
• Identify and implement process improvements and accelerators
• Promote continuous improvement in Salesforce delivery lifecycle

Technical & Functional Expertise

• Strong understanding of:
  • Salesforce architecture and data model
  • Configuration and customization capabilities
  • Integration patterns and API frameworks
• Experience delivering multi-cloud Salesforce programs with complex integrations
• Hands-on exposure to enterprise delivery models and scaled Agile frameworks

Required Certifications

• Salesforce Certified Administrator (mandatory)

Preferred Salesforce Certifications

• Salesforce Certified Advanced Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Sales Cloud / Service Cloud Consultant
• Salesforce Certified Technical Architect (CTA) or Domain Architect (highly preferred)

Program / Project Management Certifications (Preferred)

• Project Management Professional (PMP)
• Program Management Professional (PgMP)
• PRINCE2
• SAFe Agilist
• Scrum Master or Agile Coach certification

Key Competencies

• Executive-level communication and stakeholder engagement
• Strong client-facing and influencing skills across global teams
• Advanced risk, dependency, and financial management
• Strategic thinking with strong attention to detail
• Outcome-driven problem-solving and decision-making

TekWissen Group is an equal opportunity employer supporting workforce diversity.