Salesforce Service Cloud Developer

Employment Eligibility Statement: Due to specific project and client requirements, this position is open to U.S. Citizens and U.S. Lawful Permanent Residents (Green Card holders). Sponsorship is not available at this time. Danta Technologies evaluates all candidates in compliance with the Immigration and Nationality Act (INA) and EEOC guidelines. All hiring decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Note: This position is based in Seattle, WA, and requires 5 days per week working from the office. Only candidates who are currently located within the United States will be considered. Applications from candidates residing outside the USA will not be accepted. Job Description: A Salesforce Service Cloud Developer with Kafka integration experience builds real-time, event-driven customer service workflows using tools like Salesforce Platform Events, the Pub/Sub API, and external Kafka clusters. Key Technical Skills

• Salesforce: Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs.
• Integration: Apache Kafka (Producers, Consumers, Topics, Kafka Connect), gRPC, event streaming patterns. Certifications: Salesforce Platform Developer I / II, Service Cloud Consultant Core Responsibilities
• Event-Driven Architecture: Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics.
• API & Middleware Utilization: Implement Salesforce Pub/Sub API (gRPC-based) or middleware like MuleSoft to bridge Kafka brokers with Salesforce.
• Custom Apex & Lightning Development: Write Apex triggers, LWC (Lightning Web Components), and Flows to publish or consume event messages inside Service Cloud. Service Cloud Core Skills
• Case Management: Customizing cases, entitlements, SLAs, and knowledge bases.
• Routing & Console: Configuring Omni-Channel, skill-based routing, and the Service Console workspace. Automation: Building complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components).
• AI Tools: Integrating modern features like Einstein Bots or Agentforce conversational tools Integration Experience API Development: Connecting external systems using REST and SOAP APIs.
• Telephony & Chat: Implementing CTI (Computer Telephony Integration) and third-party chat tools like AWS.
• Real-Time Data: Using Platform Events and middleware to exchange live data securely.

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.