Salesforce Support Analyst

Axelon Services CorporationWoodbridge Township, NJ

$87 - $87 / hour

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Overview

Compensation

$87-$87/hour

Job Description

Title: Salesforce Support Analyst (onsite) Location: Iselin, NJ | Pay: 87/hr Position Overview: Seeking a skilled Salesforce Support Analyst with strong problem-solving abilities and expertise across Salesforce platform and MuleSoft integration solutions. This role provides expert-level support to internal users while ensuring optimal system performance and seamless enterprise integrations. Key Responsibilities: Technical Support: Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions Platform Administration: Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance MuleSoft Integration Support: Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems Salesforce Ecosystem Management: Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards Collaboration: Partner with business users and development teams; translate technical concepts; participate in release management and testing Continuous Improvement: Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training Required Qualifications: 5-8 years in Salesforce administration and support with MuleSoft integration experience Technical Skills: Strong Salesforce administration proficiency (security model, data management, customization) Working knowledge of MuleSoft Anypoint Platform and API management Experience with SOQL, Data Loader, REST/SOAP APIs Basic understanding of Apex and Visualforce for troubleshooting Familiarity with version control and change management Core Competencies: Exceptional analytical and problem-solving abilities Excellent communication skills with ability to explain technical concepts to diverse audiences Strong attention to detail and ability to manage multiple priorities Customer-service oriented with collaborative mindset Preferred Qualifications: Salesforce Administrator certification (ADM 201) Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer Experience with Einstein Analytics, Agile/Scrum, and DevOps practices

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FAQs About Salesforce Support Analyst Jobs at Axelon Services Corporation

What is the work location for this position at Axelon Services Corporation?

This job at Axelon Services Corporation is located in Woodbridge Township, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Axelon Services Corporation?

Candidates can expect a pay range of $87–$87 per hour for this role.

What employment applies to this position at Axelon Services Corporation?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Axelon Services Corporation?

You can apply for this role at Axelon Services Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.