Salesforce Support Analyst

Axelon Services CorporationWoodbridge Township, NJ

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Job Description

Title: Salesforce Support Analyst (onsite) Location: Iselin, NJ | Pay: 87/hr

Position Overview:

Seeking a skilled Salesforce Support Analyst with strong problem-solving abilities and expertise across Salesforce platform and MuleSoft integration solutions.
This role provides expert-level support to internal users while ensuring optimal system performance and seamless enterprise integrations.

Key Responsibilities:

Technical Support: Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions
Platform Administration: Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance
MuleSoft Integration Support: Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems
Salesforce Ecosystem Management: Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards
Collaboration: Partner with business users and development teams; translate technical concepts; participate in release management and testing
Continuous Improvement: Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training

Required Qualifications:

5-8 years in Salesforce administration and support with MuleSoft integration experience

Technical Skills:

Strong Salesforce administration proficiency (security model, data management, customization)
Working knowledge of MuleSoft Anypoint Platform and API management
Experience with SOQL, Data Loader, REST/SOAP APIs
Basic understanding of Apex and Visualforce for troubleshooting
Familiarity with version control and change management

Core Competencies:

Exceptional analytical and problem-solving abilities
Excellent communication skills with ability to explain technical concepts to diverse audiences
Strong attention to detail and ability to manage multiple priorities
Customer-service oriented with collaborative mindset

Preferred Qualifications:

Salesforce Administrator certification (ADM 201)
Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer
Experience with Einstein Analytics, Agile/Scrum, and DevOps practices

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FAQs About Salesforce Support Analyst Jobs at Axelon Services Corporation

What is the work location for this position at Axelon Services Corporation?

This job at Axelon Services Corporation is located in Woodbridge Township, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Axelon Services Corporation?

Employer has not shared pay details for this role.

What employment applies to this position at Axelon Services Corporation?

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