Salesforce Support
Q1 Technologies, IncCleveland, OH
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Overview
Remote
On-site
Job Description
Job Title: Salesforce SupportDuration- Fulltime PermanentLocation:Cleveland, OH OnsiteJob Description:Skill: Salesforce Support
- 8+ years of experience within Software development, Integration using Apex, Flows, Force.com, Asynchronous process, LWC, Aura, Data migration, CRMA, AI, CPQ, nCino etc.
- Experience in banking and Financial services including in-depth knowledge of loan Lifecyle, Sales and Marketing functional Knowledge.
- Certified Salesforce Admin and Platform developer, Financial Service cloud, Al, Data cloud certifications.
- In-depth knowledge of Salesforce products and services, including Sales Cloud, Financial & Marketing Cloud, Partner Communities, Service Cloud.
- Expertise in various technical areas such as data modeling, integration, security and customization - should be able to review codes and suggest best practices of implementations.
- Understands user and process requirements and ensures those requirements can be achieved through high-quality deliverables.
- Demonstrate effective, strong and clear communication/collaboration with LOBs, Stakeholders and Customers on daily basis.
- Understands business requirements and provides timely solutions within defined SLAs.
- Creates system documentation/play books) and serves as a lead technical reviewer and contributor in requirements, design and code reviews.
- Serves as a resource to the business and/or as a technical resource to cross-functional third party and internal team members on highly complex design/code reviews.
- Provide production support and handle operational issues, and be willing to perform manual activities or tasks whenever required to maintain service continuity.
- Troubleshoot complex problems and recommend solutions or practices relative to root cause analyses and identification of solutions for improving system performance and availability.
- Experience troubleshooting performance and Governor limits related issues/exceptions(leveraging Apex Guru Scale center), should actively participate in automations and other Pl activities.
- Typically anticipates opportunities and proactively and consistently champions innovative solutions cross-functionally and across the Enterprise.
- Work cooperatively with team members in global offices, across various time zones to meet deadlines.
- Work closely with cross functional teams to ensure smooth delivery and issues resolutions.
- Facilitate and actively participate in meetings with representatives from business and/or IT units.
- Take accountability for quality of deliverables, provide status on development effort, and deliver on time and as per specifications.
- Should have participated in, and be familiar with, Agile or Scrum development processes
- Understanding of Copado for deployments and other applications like JIRA, ServiceNow etc.
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FAQs About Salesforce Support Jobs at Q1 Technologies, Inc
What is the work location for this position at Q1 Technologies, Inc?
This job at Q1 Technologies, Inc is located in Cleveland, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Q1 Technologies, Inc?
Employer has not shared pay details for this role.
What employment applies to this position at Q1 Technologies, Inc?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Q1 Technologies, Inc?
You can apply for this role at Q1 Technologies, Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.