Salesforce Systems Administrator

Overview:

The System Administrator, Salesforce.com maintains, expands, and enhances the functionality in our Salesforce.com (SFDC) platform to support Vestis' growth. We utilize Sales, Service, and core platform functionality in SFDC, and the Salesforce.com System Administrators assist in all phases of application design, configuration, support, reporting, and user adoption. Modeling Vestis' Mission and Values, this role will collaborate, develop and partner with a high-caliber team and build effective relationships with leaders throughout the organization. This role reports to the Director, Sales Force Systems.

Responsibilities/Essential Functions:

• Responsible for Level I and II type support calls
• Responsible for working with Salesforce.com Premier Support
• Perform overall setup, configuration, and maintenance of Salesforce.com
• Provide support to our National Account Sales and Service Teams with all related Salesforce.com issues or requests
• Ensure Salesforce.com Sales Policies & Procedures are enforced & maintained
• Instrumental in our Salesforce.com Change Management Process. Will work closely with the IT department to determine IT project requirements, technical requirements, business impact analysis, user acceptance testing requirements, deployment requirements and training requirements for all projects impacting Salesforce.com
• Will work with frontline leadership teams to identify enhancements & new SFDC functionality to help Sales & Service grow the business more efficiently and effectively
• Will work with our Sales Reporting Team and AUS Sales & Operations Leadership to create, design, test and publish new and/or enhanced Sales Reports and Dashboards
• Update and maintain custom tools built for Vestis that are integrated into our application. You will work closely with software developers (Apex, LWC, & Visualforce) to ensure the custom applications are both current & accurate
• Work with AppExchange partners where 3rd party solutions are appropriate
• Supporting the goals of the company's technological alignment efforts
• Seeking out and implementing continuous process improvement opportunities
• Supporting internal communications related to business improvements and processes, system upgrades, and enhancements
• Build and sustain working relationships with all Vestis functional areas
• Report on statuses when requested
• Submit all time and expense reporting procedures accurately and timely
• Maintain good standing and completion on all compliance related matters (i.e., assigned mandatory trainings, actions required from audits, corporate policies, etc.)
• Perform all additional duties and responsibilities based on the direction and guidance of supervisor

Knowledge/Skills/Abilities:

• Demonstrated system administration skills, including Setup, Configuration, Automation and Flow, with the end user experience in mind.
• Skilled and proficient in MS Office O365 suite (i.e. Access, Excel, Word, PowerPoint, SharePoint, Teams, Communications Tools, etc.)
• Demonstrated ability to analyze large amounts of data, recognize patterns and trends and organize observations into a clear and useful recommendation or explanation.
• Ability to operate with a customer-centric service approach
• Ability to establish performance-based relationships with 3rd party vendors and technology providers and versed in setting standards and measurements for IT processes
• Ability to effectively define a business case, determine return on investment, and measure achievement of the case over time
• Ability to manage and work on multiple concurrent deliverables at various stages of development and completion
• Strong collaboration and team-building skills with the ability to create consensus around decisions and mitigate conflicts among teams
• Strong problem solving and analytical skills
• Professional level verbal and written communication skills
• Demonstrated attention to detail and quality of work products and communications
• Willingness to seek out and implement coaching, suggestions, and guidance from others

Working Environment/Safety Requirements:

• Ensure necessary working environment and capabilities to effectively carry out responsibilities if working from a non-Vestis location (remote work)
• Ability to work a flexible schedule as needed

Experience/Qualifications:

• Minimum 2 years of Systems Administration experience with Salesforce.com, Siebel, Oracle, MS Dynamics, or a comparable SFA/CRM application.
• 3-5 years of experience within a large sales organization with many sales channels.
• Experience with DemandTools, Conga, and ZoomInfo preferred.
• Experience with the use of Project Management methodologies and tools
• Bachelor degree preferred but not required
• Be legally able to work in the United States: U.S. Citizen or Legal Resident

License Requirements/Certifications:

• com Certification (Administrator or App Builder, for example) preferred.

Benefits: Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401k plan. Employees are eligible for 80 hours of vacation, 16 hours of floating holidays, and paid sick time every year. Employees will also receive 9 paid holidays throughout the calendar year.

Compensation: The salary rate for this position ranges from $75,000 to $95,000, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.