Salesforce Technical BA

American IT SystemsPlano, TX

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Job Description

Salesforce Technical BA

• Location- Plano, TX• Onsite Requirement- Yes• Number of days onsite- 5 days a week• If Onsite Office Address Toyota Financial Services (Toyota Motor Credit Corporation), 6565 Headquarters Drive, Plano, TX 75024

Must Have Skills Skill 1 Yrs of Exp Salesforce BSA Skill 2 Yrs of Exp financial domain experience

Experience:

3+ Key Responsibilities Partner with key business stakeholders (Finance, Lending, Leasing, Customer Service, Dealer Services, Digital Channels) to gather and document business and technical requirements. Translate business requirements into Salesforce functional specifications, user stories, and acceptance criteria.
Support solution design and implementation across Salesforce platforms such as Sales Cloud, Service Cloud, Experience Cloud, and integrated financial systems.
Analyse and document end-to-end processes related to loan origination, credit decisioning, customer onboarding, servicing, collections, and dealer interactions.
Work closely with Salesforce Architects, Developers, and QA teams to ensure solutions align with architecture standards and Salesforce best practices. Support data mapping, system integrations, and API-based interactions with core financial systems, dealer management systems (DMS), and third 'party platforms. Participate in Agile ceremonies including sprint planning, backlog grooming, reviews, and retrospectives. Support testing activities including UAT planning, test case creation, defect triage, and validation. Ensure solutions comply with financial services regulations, data privacy, and security standards. Assist with release planning, change management, documentation, and post deployment support.

• Required Skills & Qualifications• Bachelor's degree in business, Information Systems, Computer Science, or a related field.• 3+ years of experience as a Business Analyst with Salesforce implementation experience.• Strong hands-on knowledge of Salesforce: Data model and security model Flows, workflows, validation rules Reports and dashboards• Experience working in financial services, automotive finance, banking, or lending domains. Familiarity with loan, lease, and customer lifecycle processes.• Experience working in Agile / Scrum delivery models.

Strong documentation skills (BRD, FRD, user stories, process flows). Excellent communication and stakeholder management skills.

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FAQs About Salesforce Technical BA Jobs at American IT Systems

What is the work location for this position at American IT Systems?

This job at American IT Systems is located in Plano, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at American IT Systems?

Candidates can expect pay range between $60–$65 for this role.

What employment applies to this position at American IT Systems?

The employer has not provided this information. This may be discussed during the hiring process.

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