Sc/Vb Assistant Clerk (#621)

If you are a current Judicial, Legislative, or Executive Branch employee of the State of Maine, please apply through "Find Jobs" using your existing PRISM account.SC/VB ASSISTANT CLERK STATE OF MAINE JUDICIAL BRANCHLOCATION: Androscoggin County, Lewiston Service CenterPotential for partial remote work following initial training/orientation period. The State of Maine Judicial Branch welcomes motivated team members to join us in serving the communities of Maine within the court system. The Judicial Branch plays a very important role in our communities by providing a safe, accessible, efficient, and impartial system of dispute resolution. Judicial Branch employees all support this mission, in their various roles. We have 31 courts across the state and process over 130,000 cases each year in support of Maine's almost 1.4 million residents.The Job:The State of Maine Judicial Branch is seeking a detail-oriented team player with strong customer service skills to join our team as an SC/VB Assistant Clerk. This is highly responsible clerical work in the Service Center/Violations Bureau. The Service Center/Violations Bureau is a high volume, multi-faceted operation that requires the incumbent to perform the duties of a call center, collection agency, and a court with the ability to meet demanding deadlines daily. Extensive contact with the public requires the incumbent utilize excellent customer service skills and the ability to address sensitive and complex court inquiries. Extensive use of various databases, computer systems, and knowledge of basic office procedure are required.If you have experience in customer service and are interested in supporting the Maine courts, we invite you to apply to join our dedicated team of Judicial Branch employees. We love what we do and want to find someone who shares that enthusiasm!Potential for partial remote work following initial training/orientation period. Salary Range: Starting pay is $21.41 - $22.50 per hour.Grade 9, $21.41 to $28.96 per hour.What We Offer:At the Maine Judicial Branch, we value our employees, which is why we offer great benefits. In addition to competitive pay, we provide:

• Work-life balance: 13 paid holidays, 2+ weeks of vacation leave, and 12 paid sick days every year.
• Paid Parental Leave: 4 weeks
• Gym membership and childcare reimbursement programs
• Public Service Student Loan Forgiveness Program
• Health insurance coverage (85%-100% employer-paid for employee-only plan)
• Health insurance premium credit (5% decrease in employee premiums)
• Dental insurance (100% employer-paid for employee-only plan)
• Health and dependent care flexible spending accounts
• Defined Benefit Pension plan contributions
• Voluntary deferred compensation (retirement savings 457 Plan)
• Up to $1000 Tuition Reimbursement each year
• Employer-paid life insurance (1x annual salary)
• Additional wellness benefits

Responsibilities:

• Accurately performs any or all of the following:
• Communicates and interacts effectively over the telephone, in person and in writing with the public, judges/justices, attorneys, litigants and various state, local, county, and federal agencies. Incorporates appropriate voice skills and customer service techniques in all communications to promote positive interactions.
• Efficiently answers incoming phone calls for the trial courts, Violations Bureau and Administrative Office of the Courts, while performing all other required duties.
• Uses the court case management systems (MEJIS and Enterprise Justice), Service Center knowledge bank, Judicial Branch website, intranet, and other sources of information to fully respond to public inquiries.
• Incorporates appropriate voice skills and customer service techniques in all communications to promote positive interactions.
• Effectively uses telephone system, Brightmetrics, and CallTracker software to maintain coverage for all incoming lines, to manage and fully resolve a high volume of calls within target timeframes, and when necessary, to transfer calls to other court locations.
• Works collaboratively with court staff to clarify information and provide information to callers.
• Conducts records research in the court case management systems.
• Uses computer applications, including those designed for document sharing such as Teams, docketing, file management, OneDrive, etc.
• Responsible for preparing juror correspondence, including coordinating