Schedule Coordinator

This scheduling coordinator role supports the daily operations of an orthopedic office by managing surgical schedules, communicating with patients and clinical teams, and ensuring all pre- and post-operative requirements are completed accurately and on time. It requires strong administrative skills, attention to detail, and excellent patient service. 

Key Responsibilities

• Coordinate and maintain all orthopedic surgical scheduling in collaboration with providers, operating room, and other departments
• Communicate clearly with patients, families, and clinical teams regarding surgery dates, pre-operative instructions, and follow-up appointments
• Receive and review pre-operative paperwork for accuracy and completeness, including insurance and medical information
• Create, coordinate, and schedule pre-operative interviews and clearances as needed
• Notify vendors, ancillary departments, and specialty reps of equipment or implant needs
• Maintain accurate records of all scheduled surgeries and promptly update changes in the electronic medical record (EMR)
• Notify internal and external services (e.g., Coumadin Clinic, imaging, PT) of schedule updates or cancellations
• Provide administrative and communication support to the orthopedic team as assigned
• Adhere to all safety, confidentiality, and quality standards in accordance with hospital policies

Requirements

• High school diploma or equivalent. [REQUIRED]
• Post-secondary education in healthcare administration or medical assisting. [HIGHLY PREFERRED]
• One or more years of experience in a medical office or surgical scheduling environment. [REQUIRED]
• Knowledge of medical terminology, orthopedic procedures, and insurance authorization processes. [REQUIRED]
• Strong organizational skills with the ability to manage multiple priorities in a busy clinical environment. [REQUIRED]
• Excellent interpersonal and communication skills—able to work effectively with patients, families, and multidisciplinary teams. [REQUIRED]
• Proficient in EMR systems and Microsoft Office applications. [REQUIRED]

Benefits Offered:

• Medical Insurance (2 options)
• Flexible Spending Accounts (3 options)
• Dental Insurance (3 options)
• Vision Insurance
• Company Paid Life Insurance (2 times your annual salary)
• Optional Voluntary Supplement Employee Life Insurance (you can purchase up to 3 times your annual salary)
• Optional Voluntary Supplement Spouse Life Insurance (you can purchase up to $100,000 spouse life)
• Optional Voluntary Supplement Child Life Insurance (you can purchase up to $10,000 child life)
• Short Term Disability
• Company Paid Long Term Disability
• Accident Insurance
• Critical Illness Insurance
• Identity Theft Insurance
• 403b Retirement Plan
• Tuition reimbursement up to $4000 per fiscal year for full time