Scheduler / Staffing Coordinator - Home Care (In-Office)
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Overview
Job Description
About Us
At BrightStar Care of Lake County, we believe home is where comfort, healing, and dignity belong. Many of us have cared for loved ones ourselves, and we understand the importance of compassionate home care. Our mission is to help families access reliable, high-quality care while supporting independence and quality of life.
We are a locally owned and operated agency serving Lake County and surrounding communities with skilled nursing and non-medical home care services.
Position Summary
We are seeking a Scheduler / Staffing Coordinator to join our team in a fast-paced, team-oriented office environment.
This is a full-time, in-office position based in Merrillville. This is not a remote role.
In this role, you will be responsible for coordinating caregiver schedules, responding to real-time staffing needs, and ensuring clients receive consistent, reliable care. You will work closely with caregivers, clients, and our internal team to keep schedules organized and shifts covered.
This position is ideal for someone who enjoys problem-solving, staying organized, and handling a high level of daily communication.
Key Responsibilities
Scheduling & Staffing Coordination
Create and maintain caregiver schedules for client shifts
Ensure all client visits are properly staffed
Respond quickly to call-offs and schedule changes
Coordinate shift coverage and adjust schedules in real time
Communicate schedule updates with caregivers and office staff
Caregiver Communication
Serve as a primary point of contact for caregivers regarding schedules
Assist caregivers with schedule questions and updates
Help support caregiver accountability and reliability
Client Service Support
Communicate with clients regarding schedule updates when needed
Ensure continuity of care and consistent service delivery
Support the team in maintaining a high level of client satisfaction
Office Coordination
Maintain accurate scheduling documentation and records
Track open shifts and ensure timely coverage
Support general office operations and team communication
Qualifications
Experience in scheduling, staffing coordination, or office administration
Strong organizational and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Excellent communication skills with caregivers and clients
Strong attention to detail and follow-through
Experience in home care, healthcare, or staffing is a plus
Comfortable working in-office daily
Valid driver’s license and reliable transportation
Compensation & Benefits
$50,000 – $58,000 annual base salary, based on experience
Quarterly L10 performance bonus equal to 4% of annual salary each quarter (up to approximately 16% annually when goals are achieved)
Health insurance through Vitable Health, with optional dental and vision coverage
401(k) retirement plan with employer match
Paid Time Off and Sick Pay
Weekly pay with direct deposit
Mileage reimbursement
ZayZoon Pay on Demand – access earned wages instantly
Vitable Health Includes
$0 copay primary care (in-person & virtual)
$0 copay mental health therapy and life coaching
Nearly 1,000 prescriptions at no cost
Household coverage included
Apply Today
If you are organized, dependable, and enjoy working in a fast-paced environment where you can make an immediate impact, we would love to meet you.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
