Scheduling & Customer Service Manager (Production Planning)

Summary of Duties:

This position manages the organization's planning, scheduling, forecasting, and production dispatch activities to ensure customer commitments are met.

Job Duties Include:

• Manges the Production Control department in line with customer needs.
• Work with Sales, Material Management, and Operations to ensure information flow, material flow, and manpower/machine capacity is adequate to support customer needs.
• Responsible for production schedules with Operations in line with customer needs.
• Correspond with upper management when projects are forecasted to be late and work to address issues through root-cause corrective action.
• Correspond with all departments regarding project needs (as needed.)
• Responsible for ensuring raw materials and related components are available to meet production requirements.
• Relay lead times to customers.
• Review manufacturing plans and communicate with Sales and Supply chain when plans are not correct (as needed.)
• Responsible for the direction of outside services and ensuring that timing requirements are met.
• Review and update production schedule as necessary to meet customer needs.
• Handle special projects as required.
• Conducts necessary research on customer-related issues and reports findings within the department and plant management.
• Develop and implement new approaches to improve efficiency in the production control activities.
• Provide comprehensive reports on plated or fabricated parts on-hand or deliveries as per customers' request.
• Plan and/or attend scheduling meetings with other departments, and/or customers as necessary to meet/establish scheduling needs.
• Work with production and quality staff to assist with the flow of non-conforming materials, such as scheduling rework and recording scrap.
• Responsible for the entering of Purchase Orders through all platforms utilized in the Order Entry Process.

Minimum Job Requirements:

• 5+ years of progressive experience in a related Manufacturing environment.
• Action and detail oriented.
• Strong verbal and non-verbal communication skills.
• Experience with Microsoft Office Suite and Preferably Sage, Syteline, Visual, or Oracle ERP systems.
• Must be a person of passion and integrity who has the drive to excel and deliver exceptional results.
• Ability to work well under pressure.
• Prior experience with inventory controls and production planning.