Scheduling & Quality Assurance Coordinator

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Interim HealthCare of Las Cruces, NM is seeking a Scheduling & Quality Assurance Coordinator to serve as the operational hub of our office - managing caregiver and client scheduling, staffing the front desk, and supporting quality assurance through file audits and onboarding. This is a hands-on, detail-driven role suited to someone who already understands home health/home care operations and can move fluidly between scheduling, compliance, and client-facing work in the same day.

Responsibilities

• Scheduling

• Build, adjust, and maintain caregiver schedules to ensure full shift coverage for all active clients.

• Manage last-minute call-offs, shift swaps, and emergency coverage.

• Match caregivers to clients based on skill set, availability, and client preference.

• Maintain accurate scheduling records in AxisCare.

• Client & Caregiver Support

• Serve as point of contact for incoming calls, greeting callers and visitors professionally.

• Route calls and inquiries to the appropriate team member.

• Support client and caregiver questions related to scheduling, visits, and general office needs.

• Assist with day-to-day administrative and office coordination tasks.

• Quality Assurance

• Audit caregiver and client files for completeness, accuracy, and compliance with state and agency requirements.

• Review visit documentation and EVV (Electronic Visit Verification) records for accuracy and timely submission through AuthentiCare.

• Flag documentation gaps, missed visits, or compliance issues to leadership.

• Support internal audit preparation and survey/inspection readiness.

• Onboarding Support

• Assist with new caregiver onboarding - paperwork, orientation scheduling, and file setup.

• Help ensure new hire files are complete and audit-ready before a caregiver's first shift.

• Coordinate with HR/admin staff on onboarding timelines and documentation.

Requirements

• Prior experience working in a home health or home care agency setting - highly preferred.
• Experience with AxisCare scheduling/EVV software - highly preferred.
• Experience with AuthentiCare (NM Medicaid EVV aggregator) - highly preferred.
• Strong organizational skills and comfort managing multiple priorities (phones, scheduling changes, and file review) in the same shift.
• Clear, professional phone and in-person communication.
• Attention to detail, particularly around documentation and compliance.
• Comfortable with basic office software (email, scheduling platforms, document review).
• Preferred Qualifications:
• Familiarity with New Mexico Medicaid home care compliance requirements.
• Prior experience in a quality assurance, auditing, or compliance-adjacent role.
• Bilingual (English/Spanish) a plus given the Las Cruces/El Paso service area.

Benefits

• Competitive hourly wage of $16.00 - $18.00, paid bi-weekly.
• Opportunities for professional growth and development.
• Supportive work environment focused on quality care and employee satisfaction.
• Comprehensive onboarding and training.

About the Company

Interim HealthCare of Las Cruces, NM is dedicated to providing compassionate, high-quality home healthcare services to our community. Our team is committed to improving the lives of our clients through personalized care, professionalism, and a strong focus on service excellence. Join us and be part of a company that values integrity, teamwork, and the well-being of both our clients and employees.

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