Scheduling Coordinator
Companions and HomemakersFarmington, CT
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Overview
Schedule
Full-time
Career level
Entry-level
Remote
Hybrid remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Job Summary:As a Scheduling Coordinator, you will be the primary first point of contact for clients and caregivers in your region. You will be responsible for the timely scheduling of caregivers to meet the scheduled needs and care of clients. You will also be responsible to supervise caregivers for your region, ensuring they are upholding the company’s mission and providing quality care to clients. Responsibilities:
COHOOFF- Prioritize your assignment of open client schedules and complete work assigned by supervisor timely.
- Directly manage and oversee the coordination of new client referrals to ensure timely staffing. Ensures operational leaders are kept informed on all activities impacting admission.
- Ensure caregiver schedules are coordinated to promote consistency for clients, minimize overtime, limit incentives, and put cost controls in place to ensure client needs are met within budget.
- Receive, investigate, and resolve client complaints related to scheduling and clients’ care needs. Work with a supervisor to resolve considerable complaints of a more serious nature.
- Ensure all caregivers receive progressive disciplinary action for non-clinical performance issues as necessary with the direction of your supervisor.
- Act as an advocate for caregiver who have experienced any type of concerns such as payroll issues, concerns with a client, etc.
- Concisely document interactions and changes with clients and caregivers in the EMR. Constantly keep the information in the EMR as up to date as possible.
- Work with state care managers when applicable to update on changes in client care needs and to resolve care issues or concerns.
- Communicate recruiting needs to operational leaders and the recruiting department. Participate in recruitment, hiring and orientation activities as needed.
- Collect service agreements and non-medical forms from clients/contacts as assigned by supervisor.
- Handle all phone interactions with internal and external callers efficiently and courteously.
- Demonstrate proper judgment, problem-solving and planning skills, commitment to the Company’s mission, self-sufficiency and initiative, compassion and respect for the elderly, and the ability to internalize constructive criticism properly
- Other duties may be assigned as business needs change.
- Minimum of 1 year in the homecare or healthcare industry preferred.
- Minimum of 1 year handling scheduling for clients preferred.
- Strong written and oral communications
- Ability to work with a wide range of personalities in a diverse environment.
- Strong computer skills, including ability to operate in an EMR, send/receive email communications and review/analyze spreadsheet data.
- Strong coaching and interpersonal skills, with the ability to build trust and establish and maintain effective working relationships. Must be a team-player. Must have ability to motivate and develop field staff.
- Ability to handle confidential documents and sensitive information professionally.
- Ability to work effectively in a fast-paced work setting using technology-based programs and platforms.
- Experience serving as a mediator and recommending and applying interventions to resolve employee disagreements, conflicts or misunderstandings.
- Skilled at investigating and resolving employee/client relations issues including gathering and analyzing documentation and recommending potential solutions.
- Ability to handle multiple projects, changing priorities and frequent heavy workloads which may require work outside of normal business hours.
- Must have exemplary organizational and time management skills.
- Bilingual in Spanish speaking is a plus.
- Supportive management and team-oriented office environment
- Work in office 4 days/week, Work from home 1 day/week
- Positive organizational culture
- Sitting, standing and walking short distances
- Hand-eye coordination for typing
- Sufficient speech and hearing acuity
- 401k
- Medical, Vision & Dental Insurance
- PTO, Sick Time, Floating Holidays
HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.
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FAQs About Scheduling Coordinator Jobs at Companions and Homemakers
What is the work location for this position at Companions and Homemakers?
This job at Companions and Homemakers is located in Farmington, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Companions and Homemakers?
Employer has not shared pay details for this role.
What employment applies to this position at Companions and Homemakers?
Companions and Homemakers lists this role as a Full-time position.
What experience level is required for this role at Companions and Homemakers?
Companions and Homemakers is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Companions and Homemakers for this role?
Companions and Homemakers offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Companions and Homemakers?
You can apply for this role at Companions and Homemakers either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.