Scheduling Coordinator / Customer Service

Homewatch CareGiversLos Angeles, California

$19+ / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Compensation

$19+/hour

Benefits

Career Development

Job Description

At Homewatch CareGivers' our Mission Statement is “to preserve dignity, protect independence, and provide peace of mind to our clients and their loved ones by providing exceptional home care”. We are currently seeking Compassionate Candidates for a Client Care Coordinator Position, who will fulfill our mission in their daily tasks by providing diligent care to each of our clients and caregivers. HomeWatch CareGivers provides non-medical care, companionship and personal care and assistance in activities of daily living in the homes of our clients or at their bedside. Seeking a Compassionate Person to become a part of HomeWatch CareGivers, West LA, Administrative Team.

Client Care Coordinator Responsibilities :

· Develop and maintain relationships with Current and Perspective Clients and CareGivers Answer phones and either assist the caller or direct them to the appropriate party. Copy, Fax, Email, File Maintain Client and Caregiver Files both Electronic and Hard Copy

· Communicate and Document Client/Caregiver conversations Keep Accurate Records Scheduling and Matching CareGivers to Clients

· Use Scheduling Program Technology for handling Prospects / Clients and Applicants / Employees

· Work closely with our Client Care Team

· Make contact and maintain relationships with, senior-related referral sources.

· Ensure a concierge level experience for every client despite the challenging nature of many situations.

· Follow up with clients and caregivers about the level of service they received.

· Participates in on-call rotation as assigned.

· Participates in client case conferences as requested by immediate supervisor Participate in Caregiver counseling processes Ability to both Give attention to detail and prioritize tasks

· Provides transparent communication to all clients for any status updates and ensures that the office is informed regarding any client updates. Work with Deadlines

Client Care Coordinator Responsibilities are not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.

Client Care Coordinator Candidates should meet the following requirements:

· 1-3 years experience in a Home Care office setting

· Register with the State of California as a Home Care Aide with Live Scan Fingerprinting

· Bi-Lingual Preferred

· Strong experience in record keeping, insurance forms & collecting AOBs, POA’s, ICD9s

· Demonstrated strong leadership skills and outstanding people management skills

· Must be self-motivated and driven to consistently meet or exceed established goals

· Your own reliable vehicle and valid driver's license

· Exceptional customer service skills, written and verbal communication skills

· Experience in the healthcare industry

Compensation: $19.00 per hour

Homewatch CareGivers offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch CareGivers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures.

Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected. We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job. It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure . The more prepared you are, the more secure you feel in your daily work.

This is an incredible opportunity to feel great about your job and the impact it has on others. Join our growing team and help bring our unique care philosophy to life!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Homewatch Caregivers Corporate.

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FAQs About Scheduling Coordinator / Customer Service Jobs at Homewatch CareGivers

What is the work location for this position at Homewatch CareGivers?

This job at Homewatch CareGivers is located in Los Angeles, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Homewatch CareGivers?

Candidates can expect a pay range of $19 (per hour).

What employment applies to this position at Homewatch CareGivers?

Homewatch CareGivers lists this role as a Full-time position.

What experience level is required for this role at Homewatch CareGivers?

Homewatch CareGivers is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Homewatch CareGivers for this role?

Homewatch CareGivers offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Homewatch CareGivers?

You can apply for this role at Homewatch CareGivers either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.