Scheduling Coordinator
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Overview
Job Description
Scheduling Coordinator- HVAC
Pro-Tech Air Conditioning and Heating
Santa Fe, NM
Are you a highly organized, customer-focused professional who thrives in a fast-paced environment and loves keeping things running smoothly?
Pro-Tech Air Conditioning and Heating is hiring a Scheduling Coordinator who will play a critical role supporting our technicians and delivering exceptional service to our customers every day. This is a great opportunity for someone with strong dispatching or customer service experience who wants a stable, Monday-Friday office role with competitive pay and real impact.
What You'll Earn
- Up to $26.00 per hour, depending on your experience
- Health benefits, paid holidays, and paid vacation
- A supportive, locally owned company that values your contributions
Schedule Monday- Friday, 7:30 AM - 4:30 PM (Some overtime may be required during peak seasons)
What You'll Do
- Manage daily technician schedules and dispatch them efficiently as service calls are completed
- Set appointments, schedule return visits, and coordinate with customers
- Provide excellent front-line support - answering questions, addressing concerns, and ensuring every customer feels taken care of
- Maintain accurate customer records and data in our system
- Work closely with technicians and managers to keep operations running smoothly
- Use your problem-solving skills to handle multiple priorities in a fast-paced environment
What You Need
- 3+ years of dispatching or customer service experience
- Strong verbal and written communication skills
- Excellent data entry and computer skills (Word, Excel, Outlook)
- Ability to multi-task and stay highly organized while working independently
- Geographical knowledge of the Santa Fe service area or strong map-reading skills
- Professional phone presence and ability to operate a multi-line system
- Mechanical aptitude or HVAC industry knowledge (preferred)
- Experience with dispatch software (FieldEdge is a big plus)
- Bilingual (English/Spanish) is a plus but not required
If you're a reliable, detail-oriented team player who wants a Monday-Friday role where your organizational skills and customer service make a real difference every day, this is the perfect opportunity for you.
Apply today - we're ready to talk with motivated candidates who want to grow with a trusted local company.
NO PHONE CALLS OR IN-OFFICE INQUIRIES. All candidates must apply online.
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
