Scheduling Specialist

Job Summary

Are you a highly organized individual who thrives on multi-tasking in a fast-paced environment? As a Scheduling Specialist II, you will handle advanced shipping, installation, and regulatory notifications for AGS's innovative Slots and Tables products, with a strong focus on international logistics and high-priority orders. You will manage evolving priorities with greater autonomy, assist in training Level I team members, and proactively identify opportunities for continuous improvement to drive operational excellence. With exceptional customer service, communication, and organizational skills, you will mentor junior schedulers, optimize processes, and make a significant impact in this role.

Responsibilities

• Monitor and manage business operations to meet customer expectations, company goals, and compliance standards.
• Arrange complex product transportation for domestic and international shipments based on customer, service, and jurisdictional requirements.
• Prepare and verify shipping documents, including bills of lading, commercial invoices, packing lists, and compliance notifications, with particular focus on international requirements.
• Coordinate with Operations and Field Service to manage work orders, including scheduled and unscheduled support, software, and hardware upgrades.
• Communicate with Field Service Supervisors to determine labor, licensing, and skill needs for work orders.
• Contact customers to schedule work orders, set expectations for start times, technician details, and project completion, and address inquiries or issues.
• Collaborate with Service, Purchasing, Sales, Production, and Compliance to align resources, coordinate third-party vendors, and meet order requirements.
• Track order progress, communicate status to departments, and resolve roadblocks to ensure timely completion.
• Manage international sales orders and prepare corresponding international shipping packets in full regulatory compliance.
• Assist in training and mentoring Level I Scheduling Specialists on key systems and best practices.
• Proactively identify opportunities for continuous improvement in scheduling processes, workflows, and documentation.
• Maintain positive interdepartmental relationships to enhance customer service effectiveness.
• Update job knowledge through educational opportunities and perform other assigned duties.

Skills & Requirements

• High School or GED required, bachelor is preferred in a technical discipline
• 3+ years of experience in scheduling, logistics, or operations, preferably in the gaming industry
• Proven experience with multi-module ERP systems such as SAP, Oracle, or MS Dynamics
• Strong understanding of coordinating complex operational activities, including international logistics and regulatory compliance
• Demonstrated ability to identify process improvements and contribute to continuous improvement initiatives
• Experience or strong willingness to train and mentor junior team members
• Excellent communication skills; interact effectively and work productively with a wide range of people
• Exceptional customer service skills to address customer needs and build positive relationships
• Strong organizational skills to manage multiple tasks and priorities in a dynamic, fast-paced environment
• Proven ability to multi-task and adapt to changing demands and handle high-pressure situations while maintaining accuracy and efficiency.
• Advanced experience with Microsoft Office Suite Programs, and high-volume data entry
• Skilled in interpreting complex information accurately and applying sound analytical thinking to support operational and administrative needs.
• Demonstrates consistency, precision, and a structured approach to problem‑solving.
• Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.