Scheduling Specialist Concierge - Full Time
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Overview
Job Description
Employment Type:
Full timeShift:
Description:
St. Mary Medical Center, is looking for an experienced Scheduling Specialist to join our Patient Access team!
Employment Type: Full Time
Schedule: 40 hours per week, daytime shifts
Rotation: Rotating schedule based on department needs
Location & Travel: Must be local and willing to commute within the Trinity Health Mid-Atlantic region. Travel required between sites such as SMMC, NAC, community events, etc.
Primary Address: 120 Pheasant Run, Newtown, PA 18940
Job Description:
Serve as the primary voice of Trinity Health MidAtlantic (THMA) for concierge and access requests, ensuring positive patient interactions and managing high-priority referrals.
Perform patient access functions including scheduling, registration, insurance verification, and resolution of escalated billing issues.
Coordinate multiple clinical services in proper sequence; communicate test preparations, insurance requirements, authorizations, and financial responsibilities to patients and physician offices.
Collaborate across departments to optimize resources while accommodating physician preferences and patient needs.
Resolve complex scheduling matters such as STAT appointments, approvals, block times, and study selections.
Actively participate in process improvement initiatives to enhance care delivery systems and maintain consistent decision-making standards.
Minimum Qualifications
High School Diploma or equivalent. Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access.
National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems.
Additional Qualifications (nice to have)
Associates Degree, preferred. Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities & insurance verification processes with three (3) years scheduling experience in an acute care setting.
Experience in complex facility based ancillary testing across multiple facilities/states.
Strong knowledge of third-party & government payer billing & reimbursement guidelines as well as department performance standards & policies & procedures.
We offer a competitive salary and comprehensive benefits including:
Medical, Dental, & Vision Coverage
DailyPay
Retirement Savings Program
Paid Time Off
Tuition Reimbursement
Free Parking
And more!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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