Seasonal - Publication Updater / Customer Service

Come join our life-changing team building hope, resilience, and well-being as a Seasonal Publication Updater/Customer Service!

Shift Details: Temporary / Seasonal- October through February, 25 hours per week.

Schedule: Monday-Friday, approximately 5-6 hours per day

Compensation: $20-$22/hour (non-exempt, no benefits)

Location: Onsite at Metro Office in Edina, MN

About the job:

For 38 years, Care Options Network has connected senior care professionals throughout the Twin Cities and published trusted, local resources: The GuideBook and The Directory.

We are seeking a detail-oriented, friendly professional to join our team during our annual publication update and membership renewal season. If you enjoy connecting with people, staying organized, working on meaningful projects, and being part of a close-knit team, this could be the perfect seasonal opportunity for you.

Essentials:

You'll play an important role in ensuring our senior care publications remain accurate and up to date by:

• Contacting senior housing providers by phone and email to verify information
• Updating senior housing community, contact, and billing details
• Following up with contacts to gather missing information and complete updates
• Entering and maintaining data accurately
• Proofreading publication content
• Meeting established project deadlines and milestones

Who We're Looking For:

This position is especially well-suited for:

• Retired senior care professionals
• Former nurses, social workers, housing professionals, or healthcare administrators
• Individuals seeking meaningful seasonal or part-time work
• Professionals who enjoy relationship-building and attention to detail

Required Qualifications:

• Working knowledge of senior care housing industry, nursing or social work
• Quick learner, excellent communicator, detail oriented, accurate speller and strong organizational skills
• Customer-service oriented with pleasant phone voice
• Energized by a workflow process guided by multiple milestones
• Motivated and able to work well individually and with a team
• Computer proficient- Adobe Acrobat, Microsoft 365 (SharePoint, Teams, Outlook, Word, Excel) and basic database platform

Why This Position is Different

• Flexible schedule with understanding around personal appointments
• Approximately 5-6 hours per day, Monday-Friday
• Meaningful work supporting the local senior care community
• Friendly, small-office environment
• A rewarding seasonal project that allows you to stay engaged, connected, and productive during the winter months
• Great fit for retirees who enjoy having a purpose, a project, and team camaraderie

If you take pride in doing work accurately, enjoy connecting with people, and appreciate seeing a project through from start to finish, we'd love to hear from you!

About Us:

Care Options Network connects members to senior care resources and encourages relationship building to help community older adults. We are the most widely used and respected information resource for senior care professionals in the Greater Twin Cities Metropolitan Area of Minnesota.

Volunteers of America Minnesota is a nonprofit health and human services organization that annually serves more than 25,000 children, adolescents and their families, older adults, students, persons with disabilities and special needs, and adults completing incarceration. Since 1896, we have helped people gain self-reliance, dignity, and hope.

Take pride in helping others and join us today!

At VOA, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations' shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.