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Seasonal Contact Center Representative

Jackson HewittPittsburgh, Pennsylvania

$16 - $18 / hour

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Overview

Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$16-$18/hour
Benefits
Career Development

Job Description

Benefits:
  • Competitive salary
  • Flexible schedule
  • Training & development
IN OFFICE ONLY. NO REMOTE JOB. At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here.Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
What you'll do here:
  • Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued. 
  • Present a professional, courteous, and confident demeanor via verbal and/or written communications.
  • Take ownership in assisting, researching, resolving, or escalating customer issues. 
  • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
  • Diligently and accurately document customer records and cases. 
  • Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed. 
  • Make sales or recommendations for products or services that may better suit client needs. 
  • Utilize software, databases, scripts, and tools appropriately. 
  • Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion. 
Skills you'll bring for success:
  • 1 - 3 years previous call center experience
  • High School Diploma/GED or equivalent related business experience preferred
  • Strong written and verbal communication skills
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • Patient and empathetic attitude
  • Strong time management and organizational skills
  • Comfortable working in a fast-paced environment
  • Computer literacy, ability to learn new technologies
  • Phone skills, including familiarity with complex or multi-line phone systems
  • Ability to learn in-depth knowledge of JH’s products and/or services
Compensation: $16.00 - $18.00 per hour

PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.

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FAQs About Seasonal Contact Center Representative Jobs at Jackson Hewitt

What is the work location for this position at Jackson Hewitt?
This job at Jackson Hewitt is located in Pittsburgh, Pennsylvania, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Jackson Hewitt?
Candidates can expect a pay range of $16–$18 per hour for this role.
What employment applies to this position at Jackson Hewitt?
Jackson Hewitt lists this position under the following employment categories:
  • Flexible-schedule
  • Full-time
What experience level is required for this role at Jackson Hewitt?
Jackson Hewitt is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Jackson Hewitt for this role?
Jackson Hewitt offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Jackson Hewitt?
You can apply for this role at Jackson Hewitt either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.