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Seasonal Front Office Agent

EOS HospitalityMyrtle Beach, SC
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Overview

Schedule
Alternate-schedule
Part-time
Career level
Senior-level
Remote
On-site
Benefits
Family/Dependent Health
Health & Wellness Programs

Job Description

Responsibilities

  • Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Ascertain callers' needs through open-ended questions.
  • Describe room accommodations and all amenities.
  • Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
  • Access guest history records to best service guests; maintain accurate information in guest history files.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
  • Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
  • Present folio to guest and resolve any disputed charges.
  • Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
  • Perform additional duties, as assigned.

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

This is a seasonal, Part-Time position working at the Hilton Myrtle Beach Resort. 2nd shift schedule is required, including weekends and holidays. We offer Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more!

EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace

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FAQs About Seasonal Front Office Agent Jobs at EOS Hospitality

What is the work location for this position at EOS Hospitality?
This job at EOS Hospitality is located in Myrtle Beach, SC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at EOS Hospitality?
Employer has not shared pay details for this role.
What employment applies to this position at EOS Hospitality?
EOS Hospitality lists this position under the following employment categories:
  • Alternate-schedule
  • Part-time
What experience level is required for this role at EOS Hospitality?
EOS Hospitality is looking for a candidate with "Senior-level" experience level.
What benefits are offered by EOS Hospitality for this role?
EOS Hospitality offers following benefits: Family/Dependent Health and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at EOS Hospitality?
You can apply for this role at EOS Hospitality either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.