Seasonal Part-Time Front Desk Representative

Keymont Community Management, at the Board’s direction, effectively manages the property. The Managing Agent will assume all responsibilities associated with accomplishing property objectives as set forth by the Association’s Board of Directors and KCM's Management Agreement. The Seasonal Part-Time Administrative Assistant conducts all business in accordance with the Association’s governing documents and KCM's established policies and procedures, all Federal, State, and County Fair Housing Laws, American with Disabilities Act, and all other laws pertaining to housing.

The Seasonal Part-Time Administrative Assistant reports to and receives general supervision and direction from the Property Manager that they provide support to. The Seasonal Part-Time Administrative Assistant is to comply with the governing documents and KCM's established policies and procedures and is not to take action contrary to such guidelines. This position must have the perceptiveness, interpersonal and organizational skills required to deal effectively with a wide range of people, including owners, tenants, property managers, and outside contacts all while providing quality customer service.

Requirements

Administrative

• Provide administrative and customer service support for the Manager and Board of Directors as applicable.
• Provide clerical assistance such as typing, filing, answering telephones, reviewing architectural applications, processing daily pool passes and reports, message taking, mass mailings, etc.
• Assist the Manager in maintaining all office files and records in accordance with policies and procedures.
• Maintain accurate records, logs and operating data systems, as directed by your supervisor.
• Perform additional duties as assigned.

Owner/Resident Relations

• Maintain a positive customer service attitude.
• Handle calls from owners, vendors, residents, etc.
• Relay vital messages to Site Manager.
• Maintain owner and tenant lists (all contact information current).
• Assist owners and/or resident with questions pertaining to Association rules & regulations and Bylaws (e.g. Parking, pool applications, gym access and clubhouse rentals, etc.)
• Greet all residents and prospects and direct them to appropriate individual as they enter the building.
• Promote goodwill among owners, residents, coworkers, and contractors/vendors.
• Apply policy in a fair, uniform manner to ensure consistent policy enforcement for all residents.

Knowledge and Skills

• A High School Diploma is required.
• Intermediate or advanced knowledge of Microsoft Office systems, including but not limited to Outlook, Excel and Word. Will be trained on Brivo access card system.
• General knowledge of Internet use, printers, telephones and photocopier.

Physical Demands and Work Environment

Physical Demands

• Ability to complete general office duties.
• Ability to hear and speak well enough to converse verbally over the phone and in-person (expressing or exchanging ideas by means of the spoken or written word).
• Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and easily.
• Able to see well enough to use the computer effectively and read written communications.
• Ability to lift, push, pull or carry up to 40 pounds for the dissemination of documents, supplies, materials, packages etc. to various locations throughout the office/facility.

Work Environment

• A professional office environment.
• Uses standard office equipment such as computers, phones, photocopiers and filing cabinets.