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Seasonal Tax Office Call Center Specialist

Jackson HewittIndianapolis, Indiana

$13 - $15 / hour

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Overview

Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$13-$15/hour
Benefits
Career Development

Job Description

Benefits:
  • Employee discounts
  • Flexible schedule
  • Training & development
Job Title: Call Center Specialist
Job Summary:We are seeking a friendly and detail-oriented Call Center Specialist to be the first point of contact for our customers. The ideal candidate will answer incoming calls, make outbound calls, resolve customer inquiries, and provide exceptional service while upholding our company's values.
Key Responsibilities:
  • Manage a high volume of inbound and outbound calls in a timely and professional manner.
  • Identify customer needs, clarify information, and provide solutions.
  • Research and navigate company systems to resolve customer concerns and issues.
  • Accurately document all interactions and update customer records in the software system.
  • Meet or exceed individual and team performance metrics.
  • Escalate complex or unresolved issues to the appropriate department when necessary.
Qualifications:
  • Proven customer service experience, with a focus on problem-solving.
  • Tax preparation experience a plus
  • Excellent verbal and written communication skills.
  • Proficiency with computer applications
  • Ability to multitask, prioritize, and manage time effectively.
  • High school diploma or equivalent.
Compensation: $13.00 - $15.00 per hour

PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.

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FAQs About Seasonal Tax Office Call Center Specialist Jobs at Jackson Hewitt

What is the work location for this position at Jackson Hewitt?
This job at Jackson Hewitt is located in Indianapolis, Indiana, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Jackson Hewitt?
Candidates can expect a pay range of $13–$15 per hour for this role.
What employment applies to this position at Jackson Hewitt?
Jackson Hewitt lists this position under the following employment categories:
  • Flexible-schedule
  • Full-time
What experience level is required for this role at Jackson Hewitt?
Jackson Hewitt is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Jackson Hewitt for this role?
Jackson Hewitt offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Jackson Hewitt?
You can apply for this role at Jackson Hewitt either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.