Secretary, Therapy Services (3681)

Position Summary:

The Secretary, Therapy Services provides administrative and clerical support to outpatient therapy programs, including physical, occupational, and specialty rehabilitation services. This role assists with patient scheduling, registration, documentation, and charge entry to support efficient clinic operations and accurate patient flow. Serving as a primary point of contact for patients and visitors, the secretary delivers courteous, professional communication while helping staff coordinate daily activities. As part of a supportive, team-oriented therapy environment, this position contributes to a smooth, patient-centered experience by maintaining organized administrative processes and supporting therapists and departmental leadership.

Key Responsibilities:

• Schedule patient appointments, complete registration processes, and manage check-in and discharge activities in accordance with departmental procedures.
• Perform administrative tasks such as word processing, filing, copying, preparing documents, and coordinating payroll or statistical reports as assigned.
• Assist with charge entry, coding support, and accurate documentation to ensure proper billing and record integrity.
• Greet patients and respond to phone inquiries, providing professional, timely communication and directing questions to the appropriate therapy staff.
• Handle basic financial transactions, including receiving payments and maintaining accurate records of related activities.
• Collaborate with therapists, therapy assistants, athletic trainers, and departmental leadership to support daily workflow and special projects.